Page 8 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

8.3 Test cases for transport network background testing ............... 25
8.4 Monitoring ...................................................... 25
9 Data validation and processing ....................................... 25
9.1 Plausibility and validity checks .................................... 25
9.1.1 Tests on DFS data .......................................... 26
9.1.2 Tests on background test data .............................. 26
9.1.3 Cross tests between data (after import) ...................... 26
9.2 Additional processing ............................................ 26
10 Lessons learned ..................................................... 26
10.1 Overview ....................................................... 26
10.2 Recommended measures ........................................ 26
11 Conclusions and way forward ........................................ 27

Annex A One-time tests ................................................. 28
A.1 Determine Time-Outs ............................................ 28
Annex B Check lists to be used in testing campaigns ...................... 29
B.1 Daily, prior to beginning of tests .................................. 29
B.2 At each new testing location ..................................... 29
B.3 Daily, after completion of tests .................................... 29
Annex C Device set-up for the Ghana pilot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
C.1 General ......................................................... 30
C.2 Basic device set-up .............................................. 30
C.3 Setup for MoMo account ......................................... 30
C.4 SMS Backup & Restore app ....................................... 30
C.5 DFS Observer app ................................................ 31
C.6 Additional software ............................................... 31
Annex D KPI basics ..................................................... 32
D.1 Overview ....................................................... 32
D.2 Terminology .................................................... 32
D.3 Expressions ..................................................... 32
D.4 Understanding of KPI ............................................ 33
D.5 Specific Problems of DFS transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Annex E Naming rules, data structures and related processes used in
the pilot project ................................................ 34
E.1 Naming ......................................................... 34
E.2 Team/device assignment list ...................................... 34
E.3 Notification SMS ................................................ 34
Appendix I Campaign log examples .................................... 38
Appendix II Description of the Ghana pilot campaign .................... 42
Appendix III Example for the set-up of a SMS backup tool ................ 44
Endnotes .................................................................. 45

6 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services