Page 5 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
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About this report
This report was written by Wolfgang Balzer and Joachim Pomy. This report de-
scribes a methodology to measure Quality of Service (QoS) Key Performance In-
dicators (KPIs) for digital financial services. The QoS KPIs for DFS were based on
the ITU-T Focus Group Digital Financial Services report on QoS and QoE aspects
of Digital Financial Services developed by the ITU-T Focus Group Digital Financial
Services (FG DFS).
The methodology described in this report was validated on the basis of field
measurements carried out in Ghana. The QoS KPIs for DFS and the methodology
described in this report are also being considered as an international standard in
ITU-T Study Group 12.
Special thanks to Focus Infocom GmbH, Kwame Baah-Acheamfuor, ITU-T SG12
Chairman, National Communication Authority of Ghana and the members of the
Security, Infrastructure and Trust Working Group for their comments and feedback.
For queries regarding the report, please contact Vijay Mauree at ITU (email: tsbfigisit@
itu.int)
Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 3
