Page 6 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

Contents

Executive Summary .......................................................7
1 Acronyms ............................................................9
Acronyms and abbreviations ...........................................9
Wording ............................................................9
2 Introduction .........................................................10
3 Test scenario under consideration ..................................... 11
3.1 Definitions ....................................................... 11
3.1.1 Roles, entities and abbreviations ............................. 11
3.1.2 Definition of action flows .................................... 11
3.2 Neutral starting state ............................................. 11
3.3 Re-Initialization after unsuccessful transactions ..................... 12
3.4 Disappeared money .............................................. 12
3.5 Automation of tests .............................................. 12
4 Transaction model ................................................... 12
4.1 Person to Person (P2P) Mobile Money (MoMo) transfer .............. 12
4.1.1 Transaction description ...................................... 12
4.1.2 Event and action flow ....................................... 13
4.1.3 Phase definition ............................................ 15
4.1.4 Failure information in top-level views ......................... 15
4.1.5 Time corrections for human interaction ....................... 16
4.2 Trigger point IDs ................................................. 16
4.2.1 Trigger point ID basics ...................................... 16
4.2.2 Trigger point IDs used ....................................... 16

5 End to end DFS KPIs ................................................. 18
5.1 KPI abbreviations and reference ................................... 18
5.2 Money Transfer Completion Rate (MTCR) ........................... 18
5.2.1 Functional description ....................................... 18
5.2.2 Formal definition ........................................... 18
5.2.3 Specific definition ........................................... 18

4 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services