Page 11 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

1 ABBREVIATIONS AND ACRONYMS

QoS Quality of Service
QoE Quality of Experience
DFS Digital Financial Services
KPI Key Performance Indicator
SMS Short Message Service (also used for a single text message transmitted by SMS)
NSMS Notification SMS
DID Device Identifier
XML Extensible Markup Language
PIN Personal Identification Number

Wording
The following table shows abbreviations used in the presented document, as well as working
names in cases where different commonly used names exist. In such cases, one of these names
has been chosen as the working name throughout the present document, and alternative names
are understood as aliases.

WORKING NAME OR DEFINITION TERM/ALIAS
DFS (Digital Financial Services) MoMo (Mobile Money)
A or B Party, Account (actually the rep- Digital wallet, Wallet
resentation of an user’s account on a
mobile device or another type of TE)
PFT (Pilot field test) Only internal use to designate the pilot test campaign in Ghana
TA Transaction
ObsTool Observer Tool: User Equipment running software for active and
passive network testing

Extensions
For the time being, the PFT uses only the P2P use case. There are requests to extend to other use
cases, such as
• Person to Government payments
• Variants involving interoperability (national and international, between different service pro-
viders)
• Transfers between a person’s MoMo and bank account
These extensions will required extended and/or modified modelling and related procedures for
measurement and data evaluation. In the course of the current project, it will be decided how to
extend the scope, and to integrate these or other use cases, into the methodology and potential
additional field tests.

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