Page 7 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

5.3 Money Transfer Completion Time (MTCT) ........................... 18
5.3.1 Functional description ....................................... 18
5.3.2 Formal definition ........................................... 18
5.3.3 Specific definition ........................................... 18
5.4 Money Transfer False Positive Rate (MTFPR) ........................ 19
5.4.1 Functional description ....................................... 19
5.4.2 Formal definition ........................................... 19
5.4.3 Specific definition ........................................... 19
5.5 Money Transfer False Negative Rate (MTFNR) ....................... 19
5.5.1 Functional description ....................................... 19
5.5.2 Formal definition ........................................... 19
5.5.3 Specific definition ........................................... 19
5.6 Money Transfer Failed Transaction Resolution Rate (MTFTRR) ........ 19
5.6.1 Functional description ....................................... 19
5.6.2 Formal definition ........................................... 19
5.6.3 Specific definition ........................................... 19
5.7 Money Transfer Account Stabilization Success Rate (MTASSR) ........ 19
5.7.1 Functional description ....................................... 19
5.7.2 Formal definition ........................................... 19
5.7.3 Specific definition .......................................... 20
5.8 Money Transfer Account Stabilization Time (MTAST) ................ 20
5.8.1 Functional description ...................................... 20
5.8.2 Formal definition .......................................... 20
5.8.3 Specific definition .......................................... 20
5.9 Money Transfer Loss Rate (MTLR) ................................. 20
5.9.1 Functional description ...................................... 20
5.9.2 Formal definition .......................................... 20
5.9.3 Specific definition .......................................... 20
5.10 Money Transfer Duplication Rate (MTDR) ......................... 20
5.10.1 Functional description ..................................... 20
5.10.2 Formal definition .......................................... 20
5.10.3 Specific definition ......................................... 20
6 Acquisition of data on DFS transactions ............................... 21
6.1 Overview ........................................................ 21
6.2 Primary DFS Data Collection Modes ................................ 21
6.2.1 General remarks ............................................ 21
6.2.2 Collection on paper, later transfer ............................ 21
6.2.3 Direct entry into electronic form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
6.3 Data file naming ..................................................22
6.3.1 General file naming .........................................22
6.3.2 Specific file names ..........................................22
6.4 Campaign logs ...................................................22
6.5 Handling of confirmation/information SMS (Secondary Information) . 23
7 Special considerations for manually operated testing and time-taking ... 23

8 Measurements in the background .................................... 24
8.1 Overview and basic assumptions .................................. 24
8.2 Acquired data ................................................... 24

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