Page 32 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services
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ANNEX C

           Device set-up for the Ghana pilot








           C.1 GENERAL                                          In case of the observer phone, set-up shall be made
                                                              in a way which results in minimally possible background
           Figure C 1 shows the device set-up schematically. Please
           note  that this diagram  is shown for  convenience and   data traffic.
           overview. Explicit textual descriptions have precedence.   All devices shall be set up to use network date/time
             All settings and selections made during the set-up   to ensure time stamp consistency. This set-up shall also
           process shall be recorded and stored electronically (e.g.   be verified periodically, at least once per day at the be-
           in an Excel® table file) to facilitate overview and repro-  ginning of measurements.
           duction in case of need.
                                                              C.3 SETUP FOR MOMO ACCOUNT
           C.2 BASIC DEVICE SET-UP                            The accounts on each MoMo test phones shall be set
                                                              up in the way deemed typical for a subscriber of the
           All devices are set-up following the usual procedure for
           Android.                                           respective service.
             In particular, the Google user account and associated
           mail address shall be recorded to be able to identify mails   C.4 SMS BACKUP & RESTORE APP
           sent from this device, and facilitate emergency remote
           access to this device over respective Google services.  The app shall be installed and parameterized as de-
             Set-up of optional services and features for the   scribed in detail in clause Installation and set-up of the
           MoMo test phones shall be made in a way assuming a   SMS retrieval tool.
           typical user (i.e. accepting default settings suggested
           by the set-up process).


           FIGURE C-1. Device set-up for the Ghana pilot (per team)



                 MoMo Test Phone    MoMo Test Phone
                    Restricted        Restricted        MoMo Test Phone    MoMo Test Phone
                  Capability (GSM   Capability (GSM      Full Capability    Full Capability      Observer
               only/no mobile data)      only/no mobile data)                                     Phone

                                                                                                  OP-1
                     FP-1              FP-2                 SP-1               SP-2


                Setup for  SMS     Setup for  SMS      Setup for  SMS      Setup for  SMS          dfs
                 MoMo   Backup &    MoMo   Backup &     MoMo   Backup &    MoMo   Backup &       observer
                 account  Restore   account  Restore    account  Restore   account  Restore        app
                 T-F-01   app       T-F-02   app        T-F-01   app       T-F-02   app















           30 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services
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