Page 30 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
P. 30
ANNEX A
One-time tests
This clause deals with tests which should be performed once per campaign to determine basic
properties of the DF service under test.
A.1 DETERMINE TIME-OUTS
Determine the time-outs for each step of a DFS use case (e.g. entering destination ID, amount,
and reference). Make sure the time-outs do not cause failures with typical typing speed/time for
entering values. Consider also typical reading times for information presented by the service, e.g.
prompt texts.
28 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services
