Page 19 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

TABLE 4-1: Trigger point IDs for the MoMo P2P model case
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TRIGER POINT ID SHORT TPID DESCRIPTION (APP) DESCRIPTION (USSD)
DFS_P2P_AA_100 AA_100 Start DFS app enter start USSD command
DFS_P2P_AE_104 AE_104 Prompt to select TA type Prompt to select TA type
DFS_P2P_AA_108 AA_108 Select: Transfer enter 1 to select “Transfer Money”
DFS_P2P_AE_112 AE_112 Prompt to select recipient type Prompt to select recipient type

DFS_P2P_AA_116 AA_116 Select: To mobile user enter 1 to select “to Mobile Money user”
DFS_P2P_AE_120 AE_120 N/A Prompt to select category of recipient
DFS_P2P_AA_124 AA_124 N/A enter 1 to select “to subscriber”

DFS_P2P_AE_128 AE_128 Prompt to select recipient ID Prompt to select recipient ID
DFS_P2P_AA_132 AA_132 Enter B number and continue Enter B number and continue
DFS_P2P_AE_136 AE_136 Prompt to select recipient ID again Prompt to select recipient ID again
DFS_P2P_AA_140 AA_140 Enter B number again and continue Enter B number again and continue
DFS_P2P_AE_144 AE_144 Prompt to enter amount Prompt to enter amount

DFS_P2P_AA_148 AA_148 Enter amount and continue Enter amount and continue
DFS_P2P_AE_152 AE_152 Prompt to enter reference Prompt to enter reference
DFS_P2P_AA_156 AA_156 Enter reference and continue Enter reference and continue

DFS_P2P_AE_160 AE_160 Request to confirm transaction appears N/A
DFS_P2P_AA_164 AA_164 Confirm N/A
DFS_P2P_AE_168 AE_168 Request for PIN appears Request for PIN appears
DFS_P2P_AA_200 AA_200 Enter PIN and confirm Enter PIN and confirm
DFS_P2P_AE_210 AE_210 Display TA in progress info Display TA in progress info

DFS_P2P_AE_300 AE_300 Display payment confirmation Display payment confirmation
DFS_P2P_AE_310 AE_310 Receive A side payment info Receive A side payment info
DFS_P2P_BE_320 BE_320 Receive B side payment info Receive B side payment info

Example: For the TPID AA_148 (Enter amount and these two trigger points, T(AA_144, AE_148) in the
continue), the user-activity starts with TPID AE-144 notation defined in Expressions. It includes the time
(Prompt to enter amount). At this point in time, the re- the user needs to read and understand the prompt, to
spective prompt appears on the user interface. The du- perform the action asked for (in this case, to type the
ration of this sub-phase is the time difference between amount, and to tap or press a button to confirm/send).

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