Page 16 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
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FIGURE 4-1: Entities and event flow for a DFS implementation where required information is collected locally,
and then transmitted to the service (Type A).
A Party Service B Party
Collect transaction data
Get authentication (e.g. PIN)
Send transaction order
Process transaction
Send confirmation
Show confirmation
Send summary (A side)
Send summary (B side)
Show summary (A side) Show summary (B side)
FIGURE 4-2: Entities and event flow for a MoMo implementation where required information is collected
element by element by the service (Type B).
A Party Service B Party
Initiate service
Enter recipient ID
Enter recipient ID
Send recipient ID
Request amount
Enter amount
Send amount
Request reference
SET-UP Enter reference
Send reference
Request confirmation
Ask confirmation
Send confirmation
Request authentication (PIN)
Enter authentication
Send authentication
Process transaction
USAGE Send TA completion info
Show TA completion
Send summary (A side)
Show summary (A side)
Send summary (B side)
Show summary (B side)
14 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services
