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ITU Regional Forum on Consumer Information, Protection and Rights for Africa 2017, Cotonou (Benin), 14-16 March 2017

​In the framework of Resolution 64 (Rev. Dubai, 2014) implementation; protecting and supporting users/consumers of telecommunication/ information and the work of the ITU-D Study Group 1, the Telecommunication Development Bureau is organizing the International Telecommunication Union (ITU) regional Forum on Consumer Information, Protection and Rights for Africa which will take place in Cotonou, Benin, from 14-16 March 2017. The event is organised in collaboration with the Ministere de l’Economie Numérique et de la Communication, Republic of Benin.

The Forum will provide a platform for sharing real experiences and knowledge on possible solutions to address existing as well as emerging challenges amongst telecommunication, broadcasting and converged ICT regulators in the area of consumers’ rights and protection in the digital age. The outcomes of the discussions will further feed into the ongoing work of ITU-D Study Group 1-Question 6/1: Consumer information, protection and rights: Laws, regulation, economic bases, consumer networks.

The Forum is open to all the ITU Member States in Africa; primarily targeted at experts directly responsible for ICT consumer protection and education in relevant Ministries, regulatory agencies operating companies and consumer associations.  ​


With the ever-escalating global demand for ubiquitous, always-on, rapid and easy access to data and applications, led by the deployment of broadband networks that facilitate convergence of information, communications and broadcasting, the way in which services are delivered to and accessed by consumers has radically changed. Regulators and policy-makers need to continue to pay attention to fostering infrastructure development, investment in high-speed networks while at the same time focusing increasingly on consumer protection (privacy, data protection, etc.) and ensuring affordable access for all to ICTs and the digital economy.

Forum Information