Leaders TalkX 11 - Digital Government, Digital Citizens: Ensuring Accessibility to Public Services
WSIS
Session 410
E-government has come a long way since the World Summit on the Information Society first identified it as a cornerstone of inclusivity. Now, governments worldwide deliver a wide range of digital services to citizens and businesses. Yet access to these services remains deeply uneven, shaped by the same connectivity, affordability, and digital skills gaps that continue to hold back digital inclusion in other areas. As governments increasingly embed digital technologies into public administration processes, the importance of designing services that are accessible, trustworthy, and responsive to the needs of all people, including those in vulnerable situations, continues to grow. With digital public infrastructure now recognized as a critical enabler of inclusive service delivery, the next few years offer a decisive opportunity to raise the floor for e-government globally. This session will examine what effective, inclusive, and people-centred digital government looks like in practice and how to make it a reality for every citizen.
-
C7. ICT applications: benefits in all aspects of life — E-government
-
Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
-
Goal 16: Promote just, peaceful and inclusive societies
-
Goal 17: Revitalize the global partnership for sustainable development
- Objective 1: Close all digital divides and accelerate progress across the Sustainable Development Goals
- Objective 2: Expand inclusion in and benefits from the digital economy for all
- Objective 3: Foster an inclusive, open, safe and secure digital space that respects, protects and promotes human rights
- Objective 4: Advance responsible, equitable and interoperable data governance approaches
- Objective 5: Enhance international governance of artificial intelligence for the benefit of humanity