WSIS ActionLine C6 Enabling Environment
International Telecommunication Union
Session 295
Benchmarking for Better Digital Policies
Digital transformation depends not only on infrastructure, technology and the growth of the digital economy, but also on the quality of the policy, legal, regulatory and governance frameworks that enable, steer and shape their development. Under WSIS Action Line C6 on enabling environment, this session will examine how policy benchmarking can support better digital governance by helping countries assess where they stand, identify reform priorities, compare progress with peers, and translate evidence into concrete policy action.
The session will showcase the ITU Digital Readiness Framework as a practical tool for assessing the readiness of national policy, legal, regulatory and governance frameworks for digital transformation. The Framework helps countries identify strengths, gaps and reform priorities, and enables comparison across countries and peer groups. The discussion will focus on how regulators, ministries, regional regulatory associations (through platforms like the Digital Regulation Network (DRN)) and other stakeholders can use benchmarking not as an end in itself, but as a basis for institutional learning, reform planning, regional cooperation and more adaptive digital governance.
The session will bring together regional regulatory associations and their members, ICT regulators, policy makers and other stakeholders to address important questions such as:
- What does ‘digital readiness’ mean in the context of Action Line C6, and which aspects of the enabling environment matter most for digital transformation?
- How can benchmarking drive better policy decisions and accelerate the transition to fifth-generation (G5) collaborative regulation?
- How can countries use the Digital Readiness Framework to identify reform priorities?
- How can benchmarking evidence support dialogue between regulators, policy makers, industry and other stakeholders?
- What role can regional cooperation and "networks of networks" like the DRN play in interpreting and acting on benchmarking evidence?
AGENDA
Opening: Dr Cosmas Luckyson Zavazava, Director BDT, International Telecommunication Union (ITU)
Moderator: Ms Carmen Prado Wagner, Senior Programme Officer, Regulatory and Market Environment Division (RME), ITU/BDT
Keynote presentation: Ms Youlia Lozanova, Senior Programme Officer, Regulatory and Market Environment Division, ITU/BDT
Benchmarking for better governance: Spotlight on the Digital Readiness Framework
Panellists to be confirmed.
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C1. The role of governments and all stakeholders in the promotion of ICTs for development
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C2. Information and communication infrastructure
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C6. Enabling environment
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Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
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Goal 11: Make cities inclusive, safe, resilient and sustainable
Digital transformation requires not only infrastructure, but also strong policy, legal and regulatory frameworks. Under WSIS Action Line C6, this session highlights how policy benchmarking, through tools such as the ITU Digital Readiness Framework, that can support more effective digital governance. By helping countries assess their readiness, identify gaps, and prioritize reforms, benchmarking enables evidence-based decision-making, strengthens collaboration among stakeholders, and fosters adaptive governance. This contributes to building resilient digital infrastructure, promoting innovation, and supporting inclusive and sustainable digital development aligned with SDGs 9 and 11.