Tanzania e-Government AI initiatives to enhance service delivery
United Republic of Tanzania
Session 261
Digital transformation for Citizens Centric e-Services
The session will highlight the country's e-Government and Artificial Intelligence initiatives aimed at enhancing public service delivery and improving institutional efficiency. The session will showcase Tanzania's progress in developing the National Artificial Intelligence Strategy, establishing AI governance frameworks aligned with global best practices, formulating Emerging Technology Frameworks, developing AI standards and guidelines, strengthening institutional arrangements, expanding digital infrastructure, and fostering strategic partnerships to support digital transformation.
The session will also present selected successful digital transformation projects relevant to the thematic focus, demonstrating how digital technologies and Artificial Intelligence are being leveraged to improve service delivery, strengthen governance, promote digital inclusion, and accelerate socio-economic development. In addition, the session will provide reflections on Tanzania's achievements under the WSIS Action Lines and share the country's vision for the WSIS process beyond 2025, including priorities for an inclusive, secure, and sustainable digital future.
The session format will comprise a presentation on Tanzania's digital transformation journey and AI-enabled e-Government initiatives, complemented by a short documentary video showcasing key achievements and milestones. This will be followed by a panel discussion featuring experts from government and related institutions, providing insights into the country's digital transformation agenda. The session will conclude with an interactive audience engagement segment, allowing participants to exchange views, ask questions, and explore opportunities for collaboration.
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C1. The role of governments and all stakeholders in the promotion of ICTs for development
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C2. Information and communication infrastructure
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C3. Access to information and knowledge
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C5. Building confidence and security in use of ICTs
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C7. ICT applications: benefits in all aspects of life — E-government
The session directly contributes to the implementation of several WSIS Action Lines, including Action Line C1 (The Role of Governments and All Stakeholders in the Promotion of ICTs for Development) through national digital governance and AI policy initiatives; Action Line C2 (Information and Communication Infrastructure) through investments in digital public infrastructure and connectivity; Action Line C5 (Building confidence and security in use of ICTs) through developing AI standards and guidelines and strengthening institutional arrangements and Action Line C7 (ICT Applications: E-Government) through the deployment of AI-enabled digital government services.
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Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
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Goal 17: Revitalize the global partnership for sustainable development
The session directly contributes to the implementation of two SDGs including Goal 9 (Build resilient infrastructure, promote sustainable industrialization and foster innovation) through investments in digital public infrastructure and connectivity including the deployment of AI-enabled digital government services and Goal 17(Revitalize the global partnership for sustainable development) through partnerships and collaboration in emerging technologies and digital transformation