Advancing WSIS Implementation: Emerging Trends across Governance, Infrastructure, Access, and Capacity
The RIPE NCC
Session 185
This session will identify emerging digital trends and global priorities shaping the evolution of WSIS Action Lines C1–C6, with a focus on governance, infrastructure, access to information, capacity building and enabling environment. It will bring together diverse stakeholders to translate these trends into actionable inputs for WSIS roadmaps, strengthening alignment with global processes and supporting inclusive, implementation-oriented outcomes.
It will facilitate cross-sectoral dialogues that bring together technical, policy, and civil society actors to address complex challenges such as cybersecurity, and financing digital development.
Desiree Miloshevic Evans is an Internet governance and public policy expert with more than 25 years of international experience advancing multistakeholder cooperation, digital policy, and Internet governance. Active in the Internet community since 1993 and a participant in the World Summit on the Information Society (WSIS) process since its inception, she is passionate about using technology to empower people and connect diverse communities. Throughout her career, she has brought together governments, regulators, the technical community, the private sector, civil society, academia, and intergovernmental organisations to foster collaboration, facilitate multistakeholder dialogue, and build consensus on Internet governance and technical coordination, particularly in South Eastern Europe. She has held leadership and advisory roles across the Internet Governance Forum MAG and Expert Group (IGF), the Internet Society, ICANN, and the RIPE community, and currently co-chairs the RIPE Cooperation Working Group.
Anriette is from Johannesburg South Africa. Esterhuysen is a prominent South African computer networking pioneer and human rights defender. She has championed affordable internet access and the use of ICT for social justice globally, playing a major role in the World Summit on the Information Society (WSIS) process and had chaired the Internet Governance Forum Multistakeholder Advisory Group. Anriette was one of five finalists for IT Personality of the Year in South Africa in 2012, an award which recognises a person who has made an outstanding impact on the South African ICT industry. She was the only female and only civil society finalist. She was inducted into the Internet Hall of Fame as a Global Connecter in 2013.
Zdravko Jukic is an electrical engineer working for the Croatian national regulator for electronic communications, postal and railways services markets (HAKOM).
Before joining HAKOM, Zdravko worked for 18 years for a big telecom vendor in Croatia, Sweden and Germany. He represented the vendor in the key standardization fora such as 3GPP, OMA and Tele-Management Forum and held various positions form Software Developer and Tester to Senior Systems Manager.
From 2013 to 2018, Zdravko served as a Council Member of HAKOM. Council Members are appointed by the Croatian parliament for a five-year term. Zdravko holds a postgraduate degree in regulation from the University of Zagreb. Zdravko represents Croatia in the NIS Cooperation Group, 5G/Telecom Work Stream. Zdravko is also a member of the ENISA Advisory Group, member of the CRO-IGF Executive Board and GAC Advisor Representative of Croatia at GAC/ICANN
Ms. Gitanjali SahStrategy and Policy CoordinatorInternational Telecommunication Union (ITU), Switzerland
Gitanjali Sah is Strategy and Policy Coordinator at the International Telecommunication Union (ITU) and is responsible for the World Summit on the Information Society (WSIS) process. She has more than 15 years of work experience in ICT policy issues at the national, regional and international level. She is an experienced International Civil Servant having worked at several UN Agencies. She holds M.Phil. Development Studies, University of Cambridge, UK and a Masters in Political Science, Jawaharlal Nehru University (JNU), New Delhi, India.
Hisham Ibrahim is the Chief Community Officer at the RIPE NCC. He leads the RIPE NCC's engagement efforts to foster a dynamic, inclusive RIPE community. He is responsible for engagement with RIPE NCC members, the RIPE community, Internet governance and training services. Hisham is active on several committees in various Network Operator Groups (NOGs), peering forums, IPv6 task forces and forums across three continents.
Nils Berglund is a research associate at the Robert Schuman Centre for Advanced Studies, and project lead for the Global Initiative on the Future of the Internet (GIFI) – an EU-funded project promoting the principles of the Declaration for the Future of the Internet. His expertise centers around the European Union’s cyber and digital diplomacy, the global governance of the internet, and sustainable digital transformation. Through GIFI and other projects, he works with governments, international organisations, and the broader multistakeholder community to provide policy support, outreach, and capacity-building on cyber and digital issues.
Before joining the European University Institute, he worked at the EU Institute for Security Studies, where he was the project coordinator of the EU Cyber Diplomacy Initiative — EU Cyber Direct. The initiative supported the EU’s cyber diplomacy and international digital engagements through multistakeholder cooperation, bilateral consultations with partner countries, and engaging in multilateral processes at the United Nations. He has previously served as a Research Fellow at Research ICT Africa, and managing editor for the Directions Blog. He holds a Master of Science in Media and Communications from the London School of Economics and Political Science.
Throughout his career, Qusai has held senior leadership roles in both government and corporate
sectors. He served as Chairman of the Board of Directors at Automated Systems Company (ASC),
where he led a major organizational restructuring, developed a new strategic vision, and
improved financial performance by reducing overheads and driving the company toward
breakeven after years of operational challenges. Prior to that, he served as Acting Director
General at the Central Agency for Information Technology, where he played a key role in
advancing national digital infrastructure and government technology initiatives in Kuwait.
With a Bachelor’s degree in Computer Engineering from The George Washington University,
Qusai combines strong technical foundations with executive leadership experience. He is
recognized for his ability to bridge technology and governance, drive large-scale transformation,
and contribute to the development of modern digital ecosystems in both public and private
sectors.
Isabelle Lois is a Senior Policy Advisor for the Swiss Federal Office of Communications (OFCOM) and the elected Vice-Chair of the UN Commission on Science and Technology for Development (CSTD). A prominent figure in global digital policy, she actively shapes the agenda for the World Summit on the Information Society (WSIS) Forum 2026. [1, 2, 3]
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C1. The role of governments and all stakeholders in the promotion of ICTs for development
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C2. Information and communication infrastructure
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C3. Access to information and knowledge
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C4. Capacity building
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C5. Building confidence and security in use of ICTs
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C6. Enabling environment
This session contributes to the implementation of WSIS Action Lines C1–C6 by examining emerging trends and evolving approaches in governance, digital infrastructure, meaningful access, capacity development, trust and security, and enabling policy environments. Through a multi-stakeholder perspective, the discussion will explore how these interconnected dimensions can accelerate progress toward inclusive, resilient, and development-oriented information societies.
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Goal 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
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Goal 5: Achieve gender equality and empower all women and girls
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Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
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Goal 11: Make cities inclusive, safe, resilient and sustainable
SDG 4 – Quality Education
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
The session contributes to SDG 4 through its focus on capacity building and the development of actionable WSIS roadmaps that strengthen digital skills, knowledge sharing, and stakeholder engagement. By addressing emerging digital trends and promoting inclusive participation in digital governance processes, the session supports lifelong learning opportunities and the capacity of diverse stakeholders to effectively participate in the digital transformation.
SDG 5 – Gender Equality
Achieve gender equality and empower all women and girls
The session supports SDG 5 by promoting inclusive and multi-stakeholder participation in digital policy and governance discussions. Through dialogue among technical, policy, and civil society actors, it seeks to ensure that digital development strategies and WSIS implementation processes consider the needs of underrepresented groups, including women and girls, thereby fostering more equitable access to digital opportunities and decision-making processes.
SDG 9 – Industry, Innovation and Infrastructure
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
This SDG is directly addressed through the session’s examination of digital infrastructure, connectivity, innovation, and emerging technologies shaping the evolution of WSIS Action Lines C1–C6. Discussions on financing digital development, strengthening infrastructure, and aligning WSIS roadmaps with global priorities will contribute to more resilient digital ecosystems and innovation-driven development.
SDG 11 – Sustainable Cities and Communities
Make cities and human settlements inclusive, safe, resilient and sustainable
The session contributes to SDG 11 by exploring how digital governance, access to information, and digital infrastructure can support more inclusive and resilient communities. By fostering cross-sectoral collaboration and implementation-oriented approaches, the session helps advance digital solutions that improve public participation, access to services, and sustainable development outcomes at local and community levels.
- Objective 1: Close all digital divides and accelerate progress across the Sustainable Development Goals
- Objective 2: Expand inclusion in and benefits from the digital economy for all
- Objective 3: Foster an inclusive, open, safe and secure digital space that respects, protects and promotes human rights
Session materials, presentations, key messages, and post-session outcomes will be disseminated through organizer websites, WSIS stakeholder networks, and social media channels. Participants will be encouraged to share insights and recommendations through relevant WSIS+20, Internet Governance Forum (IGF), and Global Digital Compact community platforms to maximize visibility and support broader stakeholder engagement.