Action Line C7. E-business and financial inclusion as a catalyst for the formalization and growth of MSMEs

United Nations Conference on Trade and Development (UNCTAD) / International Trade Centre (ITC) / Universal Postal Union (UPU)

session 207 organizer(s) logo

Session 207

14:30–16:15, Thursday, 22 March 2018 Room M, ITU Montbrillant Interactive Action Line Facilitation Meeting Speakers/Panellists  Link to WSIS Action Lines  Link to SDGs  Summary Document  Related Links 

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The session will examine how e-business, e-commerce and financial inclusion can pave the way to the formalization and growth of MSMEs, which make up the majority of enterprises in developing countries. Access to payments and financial services are identified as a key barrier to growing e-commerce. Mobile technology, which has transformed connectivity in developing countries, is a promising vehicle to foster financial inclusion by improving access to finance through digital payments. The session will also look at how national infrastructures such as the Post are leveraging digitalization to improve both financial inclusion and access to markets.


Paul Donohoe – Digital Economy, E-commerce and Trade Programme , UPU


Digitization of financial services as a means to foster financial inclusion across the country:

  • Youssouf Sy, Financial Inclusion Technical Assistance Facility Manager, UPU
  • Jorge Ortega, Global Financial Inclusion, VISA Inc.
  • Bisi Adegbuyi, Postmaster General NIPOST, Nigeria
  • Anir Chowdhury, Project Advisor, a2i, Bangladesh

How do e-business and e-commerce encourage the formalization and growth of MSMEs?

  • Mohamed Es Fih - eSolutions for Business Advisor, ITC

How do digital financial services and payments help MSMEs in developing countries participate in global markets?

  • Scarlett Fondeur Gil – ICT Policy Section, UNCTAD

Session's link to WSIS Action Lines

  • AL C7 e-Bus logo C7. ICT Applications: E-business

The co-facilitators of the WSIS Action Line C7 on e-business have chosen to focus on the contribution of their action line to specific SDGs and targets. For the WSIS Forum 2018, they have chosen to examine how digital trade (e-commerce) in the context of e-business contribute to Goal 8, target 3 on the growth of small and medium sized enterprises and on financial inclusion.

Session's link to Sustainable Development Process

  • Goal 8: Decent work and economic growth logo Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all

This session will explore the contribution of the WSIS action line on e-business to the Goal 8, target 3 of the Agenda 2030:

Goal 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

Target 3: Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services.


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