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AI for Good Innovate for Impact

Use Case 19: AI Powered Webisite of UAE Government Healthcare

System 4.1-Healthcare

Country: United Arab Emirates

Organization: Emirates Health Services

Contact person:

Mahmoud Alaa Omran, Mahmoud.omran@ ehs .gov .ae, +971502616109,
Mrs. Amal Karmostaje, Amal.Karmostaje@ ehs .gov .ae.

1 Use Case Summary Table

Item Details
Category Healthcare

Problem Addressed The primary challenge addressed by this use case is the inefficiency
and inaccessibility of traditional healthcare service delivery across
large public health systems. Patients often face long waiting times,
complex registration processes, and fragmented service experiences,
especially during peak hours or in high-demand facilities.
In addition, people with disabilities, language constraints, low digi-
tal literacy, or limited internet connectivity face disproportionate
challenges in accessing digital health services. This limits the overall
inclusiveness, efficiency, and satisfaction of public healthcare services.
The public health system also lacked real-time adaptability, making it
difficult to dynamically adjust operations based on live patient data,
environmental factors, or user context (e.g., internet speed, location,
device type).
This use case addresses these challenges by deploying a smart,
AI-powered, patient-centric digital health platform that improves
accessibility, efficiency, and service equity for all users.

Key Aspects of Solu- Streamlined healthcare delivery, enhanced patient engagement, AI
tion chatbots, real-time dashboards, telemedicine solutions, AI-driven
accessibility tools, multilingual AI support, reduced administrative
costs, efficient data management, and remote care

Technology Keywords Generative AI, User-Centric Design, Mobile Health (mHealth), Digital
Identity Verification, Regulatory Compliance (GDPR, HIPAA equiva-
lents), Health Equity through AI, AI for Population Health Management,
Smart Resource Allocation, AI for Health Crisis Response, Interop-
erable Health Systems, Data Integration Platforms, AI-Powered
Automation, Predictive Modeling, Natural Language Processing (NLP),
Personalized Healthcare, Remote Patient Monitoring, AI-Powered
Chatbots, AI-Driven Diagnostics, Ethical AI in Healthcare, Fairness &
Bias Mitigation, Healthcare Access Optimization, Cost-Efficiency in
Health Services, Scalable Health Solutions, Real-Time personalization,
Data-Driven Healthcare Information Access, Inclusive Innovation

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