Page 148 - AI for Good Innovate for Impact

AI for Good Innovate for Impact

2 Use Case Description

2�1 Description

The Emirates Health Services (EHS) has launched an AI-powered digital healthcare platform
aimed at revolutionising healthcare accessibility and delivery across the Northern Emirates of
the UAE. This innovative platform is designed to provide accessible, efficient, and inclusive
healthcare services to all residents. Its primary objective is to guarantee universal healthcare
access, streamline healthcare delivery, and significantly enhance patient engagement through
the integration of cutting-edge technologies. These include AI chatbots, real-time dashboards,
and advanced telemedicine solutions. The EHS platform directly tackles several long-standing
issues prevalent in traditional healthcare systems. It seeks to overcome limited accessibility
often faced by individuals with disabilities and those residing in rural areas, where infrastructural
limitations can be a significant barrier. Furthermore, it aims to mitigate the high administrative
costs and inefficiencies that stem from manual healthcare processes, which can lead to extended
wait times and a notable absence of real-time data for patients seeking medical attention. The
platform also addresses the critical issue of limited multilingual support, which frequently
renders healthcare services inaccessible to a substantial number of expatriates and non-native
speakers within the UAE. Unlike many current digital healthcare solutions, the EHS platform has
been developed to specifically address common limitations. Many existing solutions often fall
short in terms of inclusivity for individuals with disabilities and frequently provide insufficient
support for users in rural areas who may have limited bandwidth. Additionally, a significant
reliance on human resources in existing systems can lead to inherent inefficiencies and delays
in service provision. The EHS platform leverages an AI-based approach to deliver a multitude
of benefits. A 24/7 AI-powered chatbot, known as 'Ask EHS', offers instant assistance, thereby
significantly reducing the workload on healthcare staff. The platform incorporates AI-driven
accessibility tools that provide text-to-sign language translation, speech recognition, and
adaptive user interfaces, ensuring that individuals with disabilities can navigate the system with
ease. Real-time dashboards provide live data on crucial metrics such as hospital occupancy,
appointment availability, and the current status of healthcare facilities, enabling faster and more
informed decision-making. Telemedicine services are integrated to minimise the need for in-
person hospital visits, which in turn saves both time and costs for patients. Crucially, multilingual
AI support ensures that the platform's services are accessible in multiple languages, catering to
the diverse population of the UAE. Despite its numerous advantages, the AI-based approach
does present some potential drawbacks. The initial implementation costs for establishing the
necessary AI infrastructure can be substantial. Moreover, a certain dependence on internet
connectivity may pose challenges for some users; hence, a lightweight version of the platform
has been developed to mitigate this issue [5].

Use-case status: The use case is part of a larger product development

Partners:

1 UAE Pass: National digital identity platform integrated into EHS systems for secure
authentication, appointment confirmation, and self-check-in [1].
2 Telecommunications and Digital Government Regulatory Authority (TDRA): Supporter of
the Zero Government Bureaucracy initiative and enabler of UAE Pass integration across
government services [2].
3 Ministry of Health and Prevention—UAE (MOHAP UAE) [3].

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