Guidelines, Toolkits & Reports

ITU-WHO Implementation toolkit for accessible telehealth services
ITU toolkit for ICT accessibility implementation “Towards inclusive digital communities“ and self-assessment in English, French and Spanish; video available in Arabic, Chinese, English, French, Russian and Spanish
ITU – ILO Guidebook on accessibility of online job application and recruitment systems
Report of Study Group Question 7/1 ‘Access to telecommunication/ICT services by persons with disabilities and other persons with specific needs’ (2018-2021)
ICT accessibility assessment for Europe region​​
ITU Guidelines on how to ensure that digital information, services and products are accessible by all people, including Persons with Disabilities during COVID-19​​ available in the six UN languages as well as in 22 other languages
Toolkit and Global Standard for safe listening devices and systems and video available in Arabic, Chinese, English, French, Russian​ and Spanish
Artificial Intelligence and Information Communication Technology Accessibility available in English
Standards in the Procurement of Accessible Products and Services  available in English
Future of Accessible Audiovisual Media Services, TV and Video Programming  available in English
​Report to WTDC 2017 on Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs available in Arabic, Chinese, English, French, Russian and Spanish
Model ICT Accessibility Policy Report available in Arabic, Chinese, English, French, Russian and Spanish
Universal Service Funds and Digital Inclusion for All  available in English
Making Mobile Phones and Services Accessible for Persons with Disabilities available in Arabic, Chinese, English, French, Russian and Spanish
Making Television Accessible  available in Arabic, Chinese, English, French, Russian and Spanish​​