Page 31 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

recommendations, such ITU-T Y.4903: “Key performance indicators for smart sustainable cities to
assess the achievement of sustainable development goals.” 13

In this respect, adequate and rational management of the data obtained (in a massive way) by
the local administration (Big Data), which becomes a “data administration”, is also required. The
principle of necessary transparency in management requires not only knowledge but also adequate
understanding and, above all, openness to society of decision-making processes (based on the
data and indicators obtained, where appropriate).

The value of the data generated by citizens through their devices, personal and professional,
as well as by the multiple sensor networks deployed in the city by the Public Administrations is
unquestionable:

• Shared spaces such as streets, equipment, infrastructure, street furniture, etc.

• For companies and citizens in particular spaces.
• Private, work places, leisure, etc.

Perhaps the most relevant note today of all smart services, from a smartphone to a Smart City, is
precisely its technological capacity to capture or obtain data, analyse and transmit them, managing
to provide “valuable information.”

In this sense, to obtain and manage/treat (and its valorisation) of the data, it is necessary to add
its interoperability. Without this – that is, without the interconnection of systems, applications and
platforms for the management of data, documents and procedures – it does not seem possible
to implement e-Administration projects or other derivatives such as the implementation and
maintenance of sustainable and Smart City platforms.

From this point of view, and fundamentally to guarantee the privacy of specific data (subject to
constant interconnection and re-use), it is necessary to properly determine the ownership of the
information collected or transmitted to the Administration through the different services and
applications put to the benefit of the Smart City. Generic data can be obtained, as can precise
information about certain people, even from their behaviour. Consequently, the processing of
these data must comply with the relevant regulations on the protection of personal data to ensure
that their processing complies with strict parameters of responsible and adequate management.

ICTs cannot be an end in themselves, despite their significance, nor can data, without something
more, be used to “improve” the city. This improvement goes through adequate and transparent
management and their use as motivational criteria in the City Councils’ final decision-making
(complex). It would, in short, be to modulate the subjective (last) judgment of the municipal
decision-making body (in sensitive areas and with a confluence of actors and interests, e.g., in
urban planning) through the “objectivity” of the information derived directly from the management
data, turning intelligence into adequacy and sustainability into the final parameter of motivation.

Reference framework for integrated management of an SSC | June 2023 17