Page 27 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

and private institutions. In this case, the provision or improvement of public services, especially to
the vulnerable population, is the main objective of the effort of Public Administrations. Information
management, available resources, and interoperability are key aspects in this section.

Since 2015, the United Nations’ 2030 Agenda for Sustainable Development and its 17 Sustainable
Development Goals (SDGs) have driven and inspired governments and other stakeholders to take
transformative action, individually and collectively, for people, the planet, and for prosperity.

Goal 11 aims to “Make cities and human settlements inclusive, safe, resilient and sustainable for cities
and communities.” To meet the targets stipulated in this SDG 11, it is necessary to:

• Actively take an interest in the governance and management of the city.

• Identify what works and what does not.

• Develop a vision for buildings, streets and neighborhoods, and then act on that vision.

Development related to job creation, health, safety and security, mobility, environmental quality,
shared public spaces, and the well-being of citizens are interrelated. In that sense, an efficient,
holistic management approach to creating a vision to implement and improve action plans with
relevant KPIs is an efficient technique to meet objectives and improve the overall quality of life.

Figure 2: SDG 11 - Sustainable Cities and Communities

ITU plays an active role in promoting and achieving the Sustainable Development Goals (SDGs)
through ICTs. 6

ITU addresses Goal 7, Affordable and clean energy; Goal 12, Responsible production and
consumption; and Goal 13, Climate action through its climate programme, which devotes its efforts

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