Page 34 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Indeed, the actual value of Big Data lies in the ability to analyze and generate algorithms that
produce, in turn, valuable and quality information in decision-making processes, also by public
administrations, within its main functionality consisting of collecting a large amount of data to find
repetitive patterns within them. Big Data, Artificial Intelligence, and other new technologies bring
benefits such as the automaticity of systems immediacy of the response.

• Adaptability to new situations.
• Simplification of administrative action.

• Use of chatbots in citizen information systems.

• City mobile apps.
• Personalized dashboards for the citizen.

However, the massive use of these technologies & applications, especially Artificial Intelligence,
allows us to obtain knowledge from an enormous amount of data, in many cases referring to
citizens. In this case, special control over the use of these tools is necessary to ensure privacy and
prevent fraudulent use.

2.7 Value-based Digital Government

The digital transformation opens up new opportunities and forms of social participation and
processes of formation of public opinion, with the possibility of involving all members of society.
Digital technologies offer new options for solving social problems and making governments and
public institutions more efficient and effective. Society must take full advantage of these new
opportunities.

The digital rights and principles outlined in the declaration will complement existing rights such
as those enshrined in the EU Charter of Fundamental Rights and data protection and privacy
legislation. They will provide a framework for citizens on their digital rights and guidance for EU
Member States and businesses to address new technologies. It aims to help everyone in the EU
make the most of the digital transformation.

One example of value-based digital government is the Berlin Declaration on Digital Society
and Value-based Digital Government that takes the user-centricity principles formulated in the
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Tallinn Declaration on eGovernment a step further by strengthening the pioneering role of public
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administrations in driving a value-based digital transformation.

The declaration acknowledges the public sector as an essential element for the European Single
Market, and a driving force for new and innovative technological solutions for public services and
societal challenges. It emphasizes that public authorities at all levels must lead by example to
strengthen the tenets of the European Union.

20 Reference framework for integrated management of an SSC | June 2023