Page 26 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 1: Public Value Categories, Source: State of the Art Report, 2021 5

Operational Political Social

Accountability Inclusiveness
Collaboration
Economic development
Quality of life
Effectiveness
Equity in accessibility
Self-development
Openness
Efficiency
Environmental
Citizen participation sustainability
User Oriented
Transparency Trust

The technological revolution applied to the administrative action of provision, service, and planning
of the city can entail risks such as:

• Excessive automation and rigidity of procedures.
• Accessibility to sensitive data.

• Untrustworthy or malicious use of Artificial Intelligence applications.

• Cybersecurity on deployed devices.
• Difficulty of use for people with little digital training (social exclusion).

Efficiency, therefore, cannot end spontaneity, sociability and realism, much less undermine citizens'
freedom of decision. The participatory governance of Smart Cities must seek a balance between
these new requirements for openness and open data, the sustainable management of economic
activity, and intercommunication with citizens in real-time, bridging the digital divide in citizen
participation, avoiding vulnerability due to gender, age or disability.

2.3 Contribution to the Sustainable Development Goals

Material and immaterial resources are, in general, limited and, therefore, often configured for a
stable environment. Any major crisis can affect multiple areas of the city and even different public

12 Reference framework for integrated management of an SSC | June 2023