Page 36 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

2.8 Electronic Administration and SSC

Relations with public administrations are increasingly dominated by the use of new technologies
and digital enablers: governments around the planet are finding in digitalisation a source not only
to improve their relationship with their citizens but also to promote efficiency and effectiveness in
improving public administration. The States are ready to lead key aspects in this transformation
process through different government agencies.

Plans that can be based on pillars and challenges:

1. Modernize Public Administration.
2. Achieve interoperability with different digital public entities and services.

3. Facilitate the digital interaction of public administration with citizens and companies.

4. Regulatory aspects and adaptation to new technologies.
5. Easy access to citizens’ personal histories.

6. Strategic leadership based on easy tools and elements for public entities and citizens.

Digital security is an unavoidable component of the move in this direction and in achieving an
authentic digital administration to meet the present and future needs of citizens. The Internet knows
few borders or data protection legislation. Security against cyberattacks or digital scams such as
the phishing of official pages requires shared governance of security and reliability on the network.
Public administrations must get used to working together in a scenario of multiple interactions and
where threats do not come from within their national borders.

In this context, administrative managers appear as faithful allies of e-government, facilitating and
improving the relationship between administrations and citizens through a role of advice, mediation
and management that, in addition, promotes digital inclusion and reduces the existing digital gaps
in the population. Their role in extending cross-border digital government can be a success factor
with their experience, knowledge and tools.

22 Reference framework for integrated management of an SSC | June 2023