Page 134 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

6.3.8.3.4 Service Layer

The Service Layer covers business, value-added services and applications. It interacts with the
Platform through the Interoperability Layer.

Among the services that the Platform can support are:

• Custom Command Centres for different deployment locations based on user profile and
permissions.
• Vertical service management applications such as Mobility, Energy Efficiency and Smart
Irrigation.

• Integrated contract management applications, including SLAs based on real data. This includes
functionalities such as:

o Dashboard and indicators

o Prediction, simulation, and planning systems.

o Data processing system.

Smart Cities applications involve sectors such as:

• Energy and environmental sustainability

• Management of public buildings and other urban infrastructures

• Transport and mobility
• Commerce

• Safety

• City government and relationship with citizens
• Education, culture

• Tourism

• Leisure
• In the case of integration with a tourism information system, development of specific websites,
apps and landing pages would be crucial. These platforms will be fed by any external and in-
house systems providing key data such as demographics, expenditure, destination perception,
business and activity forecasts, occupancy rates and mobility.

• Endnote: Potential external and in-house systems for the acquisition and distribution of key
data are sensors, actuators and beacons, surveys, evaluations and opinions, and sustainability
and SDG compliance indicators.

120 Reference framework for integrated management of an SSC | June 2023