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paperless citizen-centric services that could be accessible and available to all members of society)
            and on “Accessibility, affordability and skills development for all to ensure digital inclusion and
            sustainable development” (aiming at bridging the digital divide and equip all groups of society,
            including persons with disabilities and specific needs, to take advantage of ICT, by enabling
            capacity building in digital skills). Free-of-charge and digitally accessible tutorials and online self-
            paced training that complements the knowledge related to development and implementation of
            policies, strategies related to ICT accessibility and to building inclusive smart cities and communities
            are also available, including:

            •  ITU-D Video tutorials: “Towards building inclusive digital communities”: ITU toolkit and self-
                assessment for ICT accessibility implementation video available in Arabic, Chinese, English,
                French, Russian and Spanish

            •  ITU-D  Video  Tutorial “How to  ensure inclusive digital  communication  during crises  and
                emergency situations” in English, French and Spanish

            •  ITU-D How to ensure inclusive digital communication during crises and emergency situations
                (self-paced online course) available in English, French and Spanish

            •  ITU-D ICT Accessibility: the Key to Inclusive Communication (self-paced online course) available
                in Arabic, English, French, Russian and Spanish Buying digitally, with social purpose
            •  ITU-D Beyond smart cities = “Smart for all”: Towards building inclusive and digitally accessible
                environments and communities to meet the needs of present and future generations. (self-
                paced online course) available in English, French and Spanish 3


            A key element within a smart sustainable environment is to ensure that it meets the needs of every
            individual in the present and future generations, regardless of their gender, age or ability to access,
            use and interact with ICTs. To reach this goal, it should be ensured that all technology used within
            a smart city and community is designed and accessible universally so that no one is left behind in
            the data analysis, and that the solutions offered will enable everyone’s participation in economic,
            social, environmental, as well as cultural life and other areas. Therefore, to build smart cities and
            environments for ALL it requires four Building Blocks:



























             16  Procurement guidelines for smart sustainable cities | May 2023
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