Page 56 - Smart tourism: A path to more secure and resilient destinations

provide citizens with real-time information on free parking spaces thus reducing the time spent
searching for them and reducing polluting emissions.

Additionally, an intelligent waste-management solution has been implemented in the Canary
Islands capital, which facilitates, among other advantages for the city, the establishment of dynamic
collection routes, and obtaining estimates of the increase or decrease of waste per route and per
container, depending on the time of year or the demographic composition of the area.

The smart park and garden management system deployed will bring significant economic
and environmental benefits and contribute to making the city more sustainable thanks to the
incorporation of humidity sensors and other devices that will trigger irrigation only when necessary.

It also highlights the implementation of a CRM that will act as a central tool for citizen access to
information and will make it possible to extract data from all interactions to improve public services.

Figure 11: Scorecard – Citizen CRM

Another innovative solution contemplated by the project is the implementation of advanced
ticketing systems in public transport to take advantage of the growing digitalization of citizens
and their means of payment, which will reduce costs and improve the user experience.

46 Smart tourism: A path to more secure and resilient destinations