Page 53 - Smart tourism: A path to more secure and resilient destinations

Figure 10: Smart Destination Manager

The integrative model is led by the horizontal city platform Onesait Platform, which collects all the
data from the project and displays them strategically within the holistic tourism scorecard Smart
Destination Manager. This allows the state of the city to be visualized, as well as the making of
forecasts or the creation of unified strategies with the different tourism stakeholders in the city
such as businesses, hotels and event managers, to increase tourist satisfaction and length of stay.

In addition, a series of sensors and devices have been deployed within the project to create an
intelligent ecosystem by monitoring different points:

• Counting sensors to delimit the capacity of the city's main monuments, so creating a safe
environment for visitors.

• Cameras for monitoring the condition of the city squares.

• Monitoring of heritage elements with sensors for humidity, temperature, presence, luminosity,
water level and quality, energy efficiency and weather stations, all of which will carry out a study
of the building's state of conservation.

• Tourism portal and app to improve the visitor's experience and provide content, routes and
promotions to extend the length of stay.

• Beacons that will send notifications to the app based on the profile about events in the city,
videos and audio guide and information about the monuments to simplify the tourists’ journey.

• Totems where city events, information of interest, access to routes, stores and restaurants will
be published.

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