Page 477 - Cloud computing: From paradigm to operation

Cloud Computing management 2

– it is required that the service order management provides functions to track the provisioning
process of service order which contain cloud service.

9.4 Service problem management

In a cloud-aware telecommunication management system, the service problem management requirements
include:
– it is required that the service problem management provides functions to manage complaint tickets
from the customer side as well as trouble tickets from network surveillance;
– it is required that the service problem management provides functions to separate a fault between
the cloud and the telecommunication network;
– it is recommended that the service problem management has holistic view of
configuration/relationship of different network layers to support root cause analysis.

9.5 Service performance management

In a cloud-aware telecommunication management system, the service performance management
requirements include:
– it is required that the service performance management provides functions to monitor, analyse and
report the key performance indicator (KPI) of cloud service.

9.6 Service test management

In a cloud-aware telecommunication management system, the service test management requirements
include:
– it is required that the service test management provides functions to test the cloud service, both in
the fulfilment and assurance process.

9.7 Service quality management

In a cloud-aware telecommunication management system, the service quality management requirements
include:
– it is required that the service quality management provides functions to monitor, analyse and report
the key quality indicator (KQI) of cloud service.

9.8 Service rating/discounting management

In a cloud-aware telecommunication management system, the service rating/discounting management
requirements include:
– it is required that the service rating/discounting management provides functions to support service
rating/discounting in the context of service bundling and composition which contains cloud service.

10 Security considerations
Security aspects for consideration within the cloud computing environment, including service management
in a cloud-aware telecommunication management system, are addressed by security challenges for the CSPs
as described in [ITU-T X.1601]. In particular, [ITU-T X.1601] analyses security threats and challenges, and
describes security capabilities that could mitigate these threats and meet the security challenges.

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