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Cloud Computing management 2

In a cloud-aware telecommunication management system, the general requirements include:

– it is required that service management provides service catalogue and service inventory
management functionality for telecommunication service, cloud service and TC-hybrid service;
– it is required that service management supports the on-demand and automated service provisioning
modification and termination for telecommunication service, cloud service and TC-hybrid service;
– it is recommended that service management supports the E2E quality assurance of
telecommunication service, cloud service and TC-hybrid service, and provide high levels of reliability
and availability according to the service level agreement (SLA);
– it is recommended that service management supports charging for telecommunication service,
cloud service and TC-hybrid service, according to use time, bandwidth, resource usage and any
combination of these;
– it is recommended that service management supports monitoring, auditing and reporting for
telecommunication service, cloud service and TC-hybrid service, for the purpose of service quality
evaluation and assurance.
All of the requirements listed above are suitable for services provided by single CSP as well as inter-cloud
service provider.

8 Functional framework for service management in cloud-aware telecommunication management
system

The high-level organization of service management functionalities in a cloud-aware telecommunication
management system is composed of service catalogue management, service inventory management, service
test management, service order management, service problem management, service quality management,
service performance management and service rating/discounting management.
Figure 8-1 depicts the functional framework for service management in a cloud-aware telecommunication
management system:

Figure 8-1 – Functional framework for service management in cloud-aware
telecommunication management system

The functions are as follows:
– service catalogue management: Provides capabilities for creating and designing new services,
mapping service definitions, managing complex rules, supporting componentization of services and
managing their relationships and dependencies;
– service inventory management: Provides capabilities for storing and managing service instances and
their attributes. It also stores and manages service relationships, which is the mapping of services
to other services and/or service components;

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