Page 473 - Cloud computing: From paradigm to operation
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Cloud Computing management                                          2


            3.1.9   telecommunication  service  [b-ITU-T  M.60]:  That  which  is  offered  by  an  Administration  to  its
            customers in order to satisfy a specific telecommunication requirement.
            NOTE  –  Bearer service and teleservice are types of telecommunication service. Other types of telecommunication
            service may be identified in the future.

            3.2     Terms defined in this Recommendation
            This Recommendation defines the following term:

            3.2.1   TC-hybrid  service:  The  service  which  consists  of  both  telecommunication  and  cloud  service
            components.


            4       Abbreviations and acronyms

            This Recommendation uses the following abbreviations and acronyms:
            CSP         Cloud Service Provider

            CT          Communications Technology
            E2E         End-to-End
            IT          Information Technology

            KPI         Key Performance Indicator
            KQI         Key Quality Indicator

            SMI         Service Management Interface


            5       Conventions
            The keywords "is required to" indicate a requirement which must be strictly followed and from which no
            deviation is permitted if conformance to this document is to be claimed.
            The keywords "is recommended" indicate a requirement which is recommended but which is not absolutely
            required. Thus this requirement need not be present to claim conformance.
            In the body of this Recommendation and its annexes, the words shall, shall not, should, and may sometimes
            appear,  in  which  case  they  are  to  be  interpreted,  respectively,  as  is  required  to,  is  prohibited  from,  is
            recommended, and can optionally. The appearance of such phrases or keywords in an appendix or in material
            explicitly marked as informative is to be interpreted as having no normative intent.


            6       Overview

            As  an  important  part  of  telecommunication  management,  service  management  implements  all  of  the
            functionalities necessary for the management and operations of communications and information services
            required by or proposed to customers.
            It includes service fulfilment, service assurance and service billing through the lifecycle of the service:

            –       service fulfilment: To fulfil the resource capacity and service quality requirements of customers,
                    maintain  the  readiness  of  the  resource  and  service  capacity,  provide  function  and  interface  to
                    customers for the access and consumption of service;
            –       service assurance: To support the function and process of service assurance, includes service level
                    management,  service  incident  and  problem  management,  service  monitoring  and  reporting
                    management;

            –       service billing: To support the function and process of service billing.







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