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Cloud Computing management 2

3.1.9 telecommunication service [b-ITU-T M.60]: That which is offered by an Administration to its
customers in order to satisfy a specific telecommunication requirement.
NOTE – Bearer service and teleservice are types of telecommunication service. Other types of telecommunication
service may be identified in the future.

3.2 Terms defined in this Recommendation
This Recommendation defines the following term:

3.2.1 TC-hybrid service: The service which consists of both telecommunication and cloud service
components.

4 Abbreviations and acronyms

This Recommendation uses the following abbreviations and acronyms:
CSP Cloud Service Provider

CT Communications Technology
E2E End-to-End
IT Information Technology

KPI Key Performance Indicator
KQI Key Quality Indicator

SMI Service Management Interface

5 Conventions
The keywords "is required to" indicate a requirement which must be strictly followed and from which no
deviation is permitted if conformance to this document is to be claimed.
The keywords "is recommended" indicate a requirement which is recommended but which is not absolutely
required. Thus this requirement need not be present to claim conformance.
In the body of this Recommendation and its annexes, the words shall, shall not, should, and may sometimes
appear, in which case they are to be interpreted, respectively, as is required to, is prohibited from, is
recommended, and can optionally. The appearance of such phrases or keywords in an appendix or in material
explicitly marked as informative is to be interpreted as having no normative intent.

6 Overview

As an important part of telecommunication management, service management implements all of the
functionalities necessary for the management and operations of communications and information services
required by or proposed to customers.
It includes service fulfilment, service assurance and service billing through the lifecycle of the service:

– service fulfilment: To fulfil the resource capacity and service quality requirements of customers,
maintain the readiness of the resource and service capacity, provide function and interface to
customers for the access and consumption of service;
– service assurance: To support the function and process of service assurance, includes service level
management, service incident and problem management, service monitoring and reporting
management;

– service billing: To support the function and process of service billing.

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