Page 476 - Cloud computing: From paradigm to operation

2 Cloud Computing management

– service test management: Provides the capabilities for ensuring that the various services are working
properly. In the fulfilment process, the service test is responsible for ensuring that the assigned
service works as designed. In the assurance process, the service test is responsible for service
trouble/problem distinguishing;

– service order management: Provides the capabilities for managing the E2E lifecycle of a service
request. This includes validating service availability as well as the service order request. It also
includes service order issuance, service and/or product order decomposition, and service order
tracking along with orchestrating the activation and the test processes;
– service problem management: Provides the capabilities for receiving service affecting customer
problems as well as network troubles/faults, relating the various problems, and resolving them in
an efficient manner;
– service quality management: Provides the capabilities for monitoring and managing the levels of
service. Service quality measurements are collected and compared against established quality
indicators, and the conclusions made available to interested parties;
– service performance management: Provides the capabilities for monitoring, analysing and reporting
on the E2E service performance. This should include a real-time E2E view to ensure that each service
is functioning correctly as well as a historical view;
– service rating/discounting management: Provides the capabilities for ensuring that the customer
receives an invoice that is reflective of all the billable events delivered by the service provider
dictated by their business relationship.

9 Functional requirements for service management in cloud-aware telecommunication
management system

This clause provides functional requirements for service management in a cloud-aware telecommunication
management system.

9.1 Service catalogue management
In a cloud-aware telecommunication management system, the service catalogue management requirements
include:
– it is required that service catalogue management provides functions to manage cloud service
information. It is required that service catalogue management provides functions to manage
information of TC-hybrid services.

9.2 Service inventory management
In a cloud-aware telecommunication management system, the service inventory management requirements
include:
– it is required that service inventory management provides functions to manage the attributes of
cloud service;

– it is required that service inventory management provides functions to trace the relationship
between the cloud service or TC-hybrid service and resource.

9.3 Service order management

In a cloud-aware telecommunication management system, the service order management requirements
include:
– it is required that the service order management provides functions to validate cloud service
availability as well as the cloud service order request;

– it is required that the service order management provides functions to manage service and or
product order decomposition which contain cloud service;

468