Page 46 - ITU-T Focus Group Digital Financial Services – Executive Summary

(ii) eSupply a single electronic procurement portal (esupply.dubai.gov.ae) whereby government
entities post their business opportunities for suppliers;
(iii) eParticipation services handle electronic suggestions, electronic complaints and electronic
surveys thereby greatly reducing the barriers for the public’s engagement in policy making.
• Core Business Focus for Government Entities: ESS implementations have clearly delineated the
responsibilities and the accountabilities among Dubai Government entities. Smart Dubai
Government has undertaken the responsibility of implementing, delivering, and supporting the ESS
by engaging with customers. Hence, Dubai Government entities participated heavily in defining the
requirements for ESS and also utilizing them in a shared manner with other government entities to
run their internal back-office processes, whereas Smart Dubai Government took the ownership of
availing them as ICT-based shared services.
This has allowed Dubai Government entities to focus on their core business of providing services to
individuals and businesses in Dubai in line with their mandates and missions. ESS have relieved
government entities from diverting their attention to noncore areas such as administrative (or
support) processes related to internal administration. This is one of the main reasons why Dubai
Government entities have electronically enabled their core public services in an accelerated
manner.
• Operational Efficiencies through Cost Savings: In June 2016, the Smart Dubai Government
establishment published a report quantifying the economic impact of its shared services to the
Dubai Government. Smart Dubai Government announced 4.3 billion dirhams (1.2 billion USD) in
total savings for the Dubai Government from 2003-2015. The results were part of a comprehensive,
7
year-long study conducted by an international, third party consultancy, to uncover the impacts and
benefits of utilizing ESS. The results of this report give further evidence of Smart Dubai
Government’s ongoing commitment to ensuring efficiency, in line with its mandate to deliver world-
class smart services and infrastructure through the technology arm of the Smart Dubai Office. The
report found that the Government of Dubai has saved 5.6 dollars for every 1 dollar spent by Smart
Dubai Government since its inception. The report identified that the Government of Dubai had
managed to acquire annual (average) savings of 358 million dirham (97.4 million USD) (for over
12 years) from ESS. In 2015, Smart Dubai Government saved an average of 35.5 million dirham
(9.7 million USD) every month. The report also identified savings on hardware and software
installations and maintenance costs, along with savings on daily operations and personnel costs.

Figure 4 – ESS Operational Efficiencies through Cost Savings

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7 Smart Dubai Government Lean Administration Support Services Project 2016 conducted by IBM.

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