Page 43 - ITU-T Focus Group Digital Financial Services – Executive Summary
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Figure 1 – GRP ESS Example
Today GRP handles a significant majority of the back-office processes of Dubai Government entities. More
than 90% of all Dubai government employees and more than 95% of Dubai government budgets are managed
by the GRP system as a shared service.
Electronic payment ESS (branded as DubaiPay) was launched initially with 3 entities in 2003 and reached 38
entities in 2016. Over the years, different payment options such as AMEX, prepaid cards, direct debit (account
transfer), mobile payment, kiosks payment, IVR payment were added as enhancements.
Figure 2 – DubaiPay ESS Providers and Payment Methods
DubaiPay has electronically conducted more than 7.5 million transactions in 11 billion UAE Dirhams (3bn USD)
in 2016 only.
U4SSC series 39
