Page 38 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai

Box 8 – City safety management through ICTs (Smart Dubai, 2016; Dubai Police, 2016)

Dubai’s government officials use ICTs to optimise internal processes and to gather real time
information on citizens’ feedback on incidents occurring in the city. The Dubai Police app gives
access to information on smart safety services, traffic and accidents control, incidents reporting,
police stations information, etc.
This solution aims to be intuitive for citizens, and allows them to play an effective role in the
community by contributing towards safety and& security through the newly added Police Eye
service and other apps. Some of these services and apps are as follows:

Dubai Police APP: Dubai Police APP has been launched with the following new features:
- Availability in 6 languages
- Smart Notification feature.
- Business Profile option

- PB board: Users of Dubai Police Smart Applications can access the major smart services, through
the Keyboard, without the need of logging into the application. By simply, pressing the Dubai
Police Logo and choosing the service required, such as payment of traffic fines, certificate of
criminal record, etc, users can access the required services.

- (IMessage): you have access to Dubai Police Smart Application, through the Messages
Application (iMessage), without the need to log in to the Application.
- Smart Police Station services: Smart Police Station services available since most of its services are
fully smart and automated. No need for human interaction in the backend, its auto generated
from the system within (10 min).

- Access to this app is possible through Smart Watches.
Traffic Fine Payment and suggestion (SIRI)
- Dubai Police Application has been linked to some of the services offered by the Smart Virtual
Assistant (Siri), available on iPhone devices. User(s) can send suggestions and remarks and pay
for violations by the special voice commands for (Siri), without opening the application. Dubai
Police is one of the first establishments, in the region, to develop smart services that fit in with
one of the most important characteristics that depend on artificial intelligence, which is (Siri)
feature.

28