Page 42 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai

Box 10 – Using ICTs in the transport and mobility value chain
(Dubai Roads and Transport Authority, 2016)

Dubai has been investing in new and smart technology as part of its contribution towards achieving
the government’s vision of becoming the world’s smartest city. Dubai includes ICTs in all value
chains to improve service provision, including the introduction of technologies to improve such
issues as traffic management, parking management, and public transportation.

In 2015, RTA launched 10 applications for smart phones transport users that provide easy and
instant access to its services. While developing the applications, RTA considered different user
categories, including: driver and car owner services; public transportation services, and business
and corporate services. As of 2016, the city provides 173 smart services contained in these
applications to users, enabling them to access RTA services from anywhere, at any time, and deliver
a superior user experience. It also relies on the utilization of the latest technology in social-media
interaction-analysis and customer relationship management tools.

Snapshot of Main RTA Smart Apps
RTA Corporate Services App RTA Drivers and Vehicles App
RTA Dubai App

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1 1 © RTA 2009 RTA 2009

Dubai’s Supreme Council of Energy leads the Dubai Green Mobility Initiative, which promotes
the use of hybrid and electric vehicles (EVs). Launched in 2016, the Dubai government aims to
replace 10% of their yearly-procured vehicles with hybrid and EVs. This initiative creates a
market for hybrid and EVs, thereby contributing to lower greenhouse gas emissions and
enhancing air quality by providing cleaner modes of transportation for Dubai’s inhabitants.

Dubai Municipality manages infrastructure in the building environment. Dubai has
demonstrated a leading role in managing energy consumption and enhancing energy efficiency
measures in buildings. For example, Dubai has a Green Building Code to ensure that construction
and design standards of new buildings adhere to principles of maximizing energy and water
efficiency. It also implemented a green construction code that will help effective utilization of
in energy and natural resources. Dubai is also among the first in the region to set up a market
for Energy Service Companies (ESCOs), which are companies that retrofit old buildings based on
innovative business models. The Dubai Government has set a target to retrofit about 30,000

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