Page 33 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai

An integral part of realizing Dubai’s smart city goals lies in empowering people to participate
actively in city initiatives, with the provision of e-government, and more recently smart
government services (Smart Dubai, 2016).

The technology arm of Smart Dubai, Smart Dubai Government
(SDG), officially directs and supervises the implementation of
electronic and smart transformation in the Dubai Government.
SDG is in charge of overseeing smart transformation processes
at the level of government entities; reviewing government
entities' plans and budgets related to smart transformation, IT,
smart services and infrastructure; and proposing legislation necessary for easing the smart
transformation process (SDG, 2016).

Following the assessment carried out in Dubai by ITU, it is important to highlight that smart
government services have been broadly deployed in the city, suggesting a clear strategy and
vision for the City. The KPIs related to these types of services reported by SDG show maturity in
the delivery of e-public services for all citizens.
E-governance is the use of ICT by different actors aimed at improving access to information and
building capacities. Dubai is an interesting example of this as part of the services provided to
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citizens allows active participation and engagement. Such services include DubaiNow (as
detailed in Box 4), e-Complaint System (described in Box 5 and Box 6) along with the Mohammad
Bin Rashid Smart Majlis (outlined in Box 7).

2 Dubai to launch smart app for 2,000 government services. Retrieved from
http://gulfnews.com/news/uae/government/dubai-to-launch-smart-app-for-2-000-government-
services-1.1625556

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