Page 34 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai

Box 4 – DubaiNow Platform to promote active public participation
(Dubai Government, 2016)

The DubaiNow app, which was the first channel to be introduced on the DubaiNow platform, was
launched at GITEX 2015. The comprehensive app, which is currently available for iOS and Android,
provides an integrated city service experience supporting the daily needs of Dubai residents, with
more than 55 services available from 24 government entities. DubaiNow won the Best m-
Government Service Award in the One Stop App category at the national level during the World
Government Summit 2016 and the ‘Best Government Mobile App of the Year’ category at the ‘.GOV
Awards 2016’ for Dubai and the northern emirates.

Smart Dubai maintains that the DubaiNow platform is a powerful example of what can be
accomplished when the city works together. By providing a unified window to Dubai city services
through DubaiNow, Smart Dubai and its partners are making city experiences more seamless and
impactful. With shared data enabling services for identification and payments, the city becomes
more efficient and more secure. The DubaiNow application includes an array of innovative and
interdependent government services that support easy and smooth transactions, benefiting from
shared data. These service packages are classified under 11 categories: payments and bills; public
transport; security and justice; health; driving; visas; educational services; Islamic services;
business; housing; and public services. Users can seamlessly transition from accessing paediatrician
services to paying a phone bill or traffic fine (etc.), in a unified app experience.

All customers who have existing accounts with mPay or MyID service (provided through Smart
Dubai Government) will be able to use their login to access DubaiNow easily and take maximum
advantage of an array of service packages that have been created based on customers’ interests.
A total of 4 million transactions were conducted through the DubaiNow app in 2015. As of
November 2016, the DubaiNow app has been downloaded 288,100 times.

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