Page 37 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai

latest technology to schools throughout the Emirates to encourage the development of
creativity, analytic thinking, and innovation. The MBRSLP aims to shape a new learning
environment and culture in federal schools through the launch of “smart classes” that will
provide every student with an electronic tablet and access to high-speed 4G networks by 2019
(MBRSLP, 2016).

Regarding health services, Dubai Health Authority (DHA), defines
health policies in the Emirate. DHA is introducing ICTs in their
operational processes and recognizing the importance of
e-health, “as an emerging field in the intersection of medical
informatics, public health and business, referring to health
services and information delivered or enhanced through the Internet and related technologies”.
DHA aims to ensure that all hospitals in Dubai eventually adopt the electronic model, which will
facilitate better healthcare services to the community through tele-medicine and tele-assistance
services (Dubai Health Authority, 2016).

At present, Smart Dubai and Dubai Health Authority are working on the definition of an
assessment framework and KPIs to evaluate the impact that ICTs will have in transforming their
health sector. Dubai Health Authority’s expertise in this field, and in the adoption of new ICT
technologies in health services provision, has been valuable to the smart sustainable cities KPI
assessment process.

Dubai Police (DP), which manages Dubai’s security and safety issues, uses the highest and most
precise technologies in performing its duties and functions. Dubai Police is the first police force
in the Arab world to introduce smart digital services to facilitate all standard transactions and
procedures. This enables Dubai Police staff, residents, and visitors to conduct police services
efficiently and rapidly (Smart Dubai, 2016). Dubai Police is also part of the Dubai Open Data
Committee, and contributes to the development of effective policies and programs on child
online protection, privacy, etc. Qualitative and quantitative measures are required for
evaluating the development of services for city safety and security. Dubai has the capability to
collect numerical data related to the use of technology for city safety and management.
See Box 8 and Box 9 for more on how Dubai manages safety through ICT usage.

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