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1 Motivation
The studies in this Question relate to intelligent user interfaces and services with human factors for the better understanding of human factors that will accommodate persons with specific needs (including but not limited to older persons, children, indigenous people, persons with illiteracy, non-native speakers) to have greater usability of telecommunication/ICT products and services.
Intelligent user interfaces include areas such as speech user interfaces, emotion-enabled user interfaces and usable information delivery interfaces that facilitate intelligent man-machine interaction. The direct interface between human and machine is expected to increase in various areas. Recent development of technology has reached the level of directly interface with machine for human organ replacement or to supplement human function. Emerging technologies, such as cameras connected to the optic nerve to recover lost vision due to retina damage, or robotic limb implants for individuals without arms or legs, are advancing.
The acquisition and application of the required knowledge and relevant tools should enable all persons to benefit from developments in telecommunication/ICT and ensure that no new barriers to usability are created. Such studies are also needed to reduce the cultural and linguistic barriers associated with the increasing amount of travel and cross-border movement.
The Question is also responsible for the maintenance and enhancements of those Recommendations and Supplements in the E and F series that are related to human factors listed under Tasks, below.
2 Study items
Study items to be considered include, but are not limited to:
- requirements for man-machine interaction, such as multimodal interaction services and brain computer interfaces (BCI);
- methods for human dialogue interfaces between the user and the system;
- characteristics and requirements for intelligent user interfaces and services with human factors;
- characteristics and requirements for language-specific issues such as natural language understanding and generation;
- architectural framework for intelligent user interfaces and services with human factors;
- approaches to facilitate entering information with technologies such as voice, gesture, emotion, or eye-tracking interface, etc;
- development on new symbols, pictograms and emoticons including symbols for facilities and services;
- development of intelligent user interface to eliminate, or at least minimize barriers for public services and terminals;
- societal concerns and ethical issues related with human factors for intelligent solutions and applications;
- analysis of human factors for the new technologies, such as human-assisting devices, artificial intelligence-enabled devices/services, IoT services and metaverse;
- characteristics and requirements for human-care services and wellness services.
3 Tasks
Tasks include, but are not limited to:
- develop Recommendations on requirements for man-machine interaction, such as multimodal interaction services and brain computer interfaces (BCI);
- develop Recommendations on methods for human dialogue interfaces between the user and the system;
- develop Recommendations on framework and requirements for intelligent user interfaces and services with human factors;
- develop Recommendations on characteristics and requirements for language-specific issues such as natural language understanding and generation;
- develop Recommendations on approaches to facilitate entering information with technologies such as voice, gesture, emotion, or eye-tracking interfaces;
- develop Recommendations on new symbols, pictograms and emoticons including symbols for facilities and services;
- develop Recommendations on intelligent user interface to minimize or eliminate barriers for public services and terminals;
- develop Recommendations on societal concerns and ethical issues related with human factors for intelligent solutions and applications;
- develop Recommendations on characteristics and requirements for human-care services and wellness services;
- identify new trend, emerging services and applications of human factor related systems and services;
- maintenance and enhancement of the following Recommendations: E.120 to E.128, E.130 to E.139, E.161, E.180-series (E.181, E.182, E.183, E.184), E.330-series (E.330, E.331, E.333), F.747.10, F.900-series (F.901, F.902, F.910), H.862-series (H.862.0, H.862.1, H.862.2, H.862.3, H.862.4, H.862.5);
- maintenance and enhancement of E-series Supplements 3, 5 and 6.
NOTE - S-series Supplement 1 (under ITU-T SG2) also contains human factor elements.
An up-to-date status of work under this Question is contained in the SG21 work programme (https://itu.int/ITU-T/workprog/wp_search.aspx?sp=18&q=4/21).
4 Relationships
Recommendations:
- System and service Recommendations with human factor aspects, in particular in the E-, F-, H- and T-series
Questions:
- All Questions of Study Group 21
Study groups:
- ITU-T SG2 (Q3/2)
- ITU-T SG17
- ITU-T SG20
- ITU-D Q7/1, Q2/2
Other bodies:
- ITU-T JCA-AHF
- ITU IRG-AVA
- CEN TC224/WG6 on man-machine interfaces
- ETSI TC HF on human factors
- IEC TC100
- ISO/TC159/SC4 on ergonomics of human system interaction
- ISO/IEC JTC1/SC35 on user interfaces
- MPAI
- IEEE SA
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