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1.
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Clear description of the referenced document:
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Name:
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ETSI EG EG 202 843 V1.2.1 (2013-03)
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Title:
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User Group; Quality of ICT Services; Definitions and Methods for Assessing the QoS parameters of the Customer Relationship Stages other than utilization
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2.
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Status of approval:
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Approved in 2013-03
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3.
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Justification for the specific reference:
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The document provides detailed definitions and methods for the assessment of the values of the QoS parameters of the service Customer Relationship stages, used in E.803.
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4.
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Current information, if any, about IPR issues:
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N/A
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5.
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Other useful information describing the "Quality" of the document:
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Stable.
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6.
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The degree of stability or maturity of the document:
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Stable.
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7.
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Relationship with other existing or emerging documents:
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8.
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Any explicit references within that referenced document should also be listed:
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[i.1] ETSI EG 202 009-1: "User Group; Quality of telecom services; Part 1: Methodology for/
identification of parameters relevant to the Users"./
[i.2] ETSI EG 202 009-2: "User Group; Quality of Telecom Services; Part 2: User related parameters/
on a service specific basis"./
[i.3] ETSI ES 202 057-1: "Speech Processing, Transmission and Quality Aspects (STQ); User related/
QoS parameter definitions and measurements; Part 1: General"./
[i.4] ETSI EG 202 057-2: "Speech Processing, Transmission and Quality Aspects (STQ); User related/
QoS parameter definitions and measurements; Part 2: Voice telephony, Group 3 fax, modem data/
services and SMS". /
[i.5] ETSI EG 202 057-3: "Speech Processing, Transmission and Quality Aspects (STQ); User related/
QoS parameter definitions and measurements; Part 3: QoS parameters specific to Public Land/
Mobile Networks (PLMN)"./
[i.6] ETSI EG 202 057-4: "Speech Processing, Transmission and Quality Aspects (STQ); User related/
QoS parameter definitions and measurements; Part 4: Internet access"./
[i.7] ETSI EG 202 765-1: "Speech and multimedia Transmission Quality (STQ); QoS and network/
performance metrics and measurement methods; Part 1: General considerations"./
[i.8] ETSI ES 202 765-2: "Speech and multimedia Transmission Quality (STQ); QoS and network/
performance metrics and measurement methods; Part 2: Transmission Quality Indicator combining/
Voice Quality Metrics"./
[i.9] ETSI TS 102 250-6 (V1.2.1): "Speech Processing, Transmission and Quality Aspects (STQ); QoS/
aspects for popular services in GSM and 3G networks; Part 6: Post processing and statistical/
methods"./
[i.10] ETSI TS 102 844: "User Group; Quality of Telecom Services; Conformity assessment;/
Requirements for bodies providing QoS audits and surveys"./
[i.11] ETSI TS 102 852: "User Group; Quality of ICT Services; Assessment process of the QoS/
parameters of the customer relationship stages"./
[i.12] Public Opinion Quarterly, 49, 535-552: "The measurement of values in surveys: A comparison of/
ratings and rankings", Alwin, D. F. & Krosnick, J. A. (1985)./
[i.13] ITU-T Recommendation E.800: "Definitions of terms related to Quality of Service"./
[i.14] ITU-T Recommendation E.801: "Quality of telecommunication services; Concepts, models,/
objectives and dependatibility planning. Terms and definitions related to the quality of/
telecommunication services"./
[i.15] ITU-T Recommendation P.505: "Objective measuring apparatus; One-view visualization of speech/
quality measurement results"./
[i.16] ITIL ® V3 Glossary v3.1.24, (30 May 2007): Glossary of Terms, Definitions and Acronyms./
[i.17] ISO/IEC 18028-3: 2005: "Information technology -- Security techniques -- IT network security --/
Part 3: Securing communications between networks using security gateways"./
[i.18] ITU-T Recommendation P.851: "Subjective quality evaluation of telephone services based on/
spoken dialogue systems".
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9.
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Qualification of
ETSI:
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ETSI is recognized under the provisions of ITU-T Recommendations A.5 and A.6. Qualifying information is on file at TSB.
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10.
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Other (for any supplementary information):
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