| Technical requirements and evaluation methods of intelligence levels of intelligent customer service systems |
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The intelligent customer service system (ICSS) can provide more convenient, efficient, and stable services for users through the application of artificial intelligence (AI) technologies such as speech recognition, text to speech and natural language processing. There is value therefore in improving and evaluating the intelligence levels of the intelligent customer service system. Recommendation ITU-T F.746.16 specifies the requirements and methods for evaluating the system intelligence of intelligent customer service systems through four aspects which are; the basic functions, the core technologies of AI, the system maturation and the service experience. |
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| Citation: |
https://handle.itu.int/11.1002/1000/15190 |
| Series title: |
F series: Non-telephone telecommunication services
F.700-F.799: Multimedia services |
| Approval date: |
2022-12-14 |
| Provisional name: | F.AI-ILICSS |
| Approval process: | AAP |
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Status: |
In force |
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Maintenance responsibility: |
ITU-T Study Group 21 |
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Further details: |
Patent statement(s)
Development history
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| Ed. |
ITU-T Recommendation |
Status |
Summary |
Table of Contents |
Download |
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1
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F.746.16 (12/2022)
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In force
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here
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here
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here
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| Title |
Approved on |
Download |
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Guideline on web-based remote sign language interpretation or video remote interpretation (VRI) system
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2022
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here
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Application of software-defined cameras in the surveillance industry
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2022
|
here
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Conformance test specification for ITU-T F.780.1
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2022
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Overview of assistive listening systems
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2020
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here
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Overview of remote captioning services
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2019
|
here
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Telecommunications Accessibility Checklist
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2006
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here
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