| 对智能客户服务系统智能水平的技术要求和评估方法 |
智能客户服务系统（ICSS）通过应用语音识别、文字转语音、自然语言处理等人工智能（AI）技术，为用户提供更加便捷、高效、稳定的服务。因此，有必要改进和评估智能客户服务系统的智能水平。ITU-T F.746.16建议书从四个方面规定了评估智能客服系统智能性的要求和方法：基本功能、AI核心技术、系统成熟度和服务体验。 |
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| Citation: |
https://handle.itu.int/11.1002/1000/15190 |
| Series title: |
F series: Non-telephone telecommunication services
F.700-F.799: Multimedia services |
| Approval date: |
2022-12-14 |
| Provisional name: | F.AI-ILICSS |
| Approval process: | AAP |
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Status: |
In force |
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Maintenance responsibility: |
ITU-T Study Group 21 |
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Further details: |
Patent statement(s)
Development history
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| Ed. |
ITU-T Recommendation |
Status |
Summary |
Table of Contents |
Download |
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1
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F.746.16 (12/2022)
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In force
|
here
|
here
|
here
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| Title |
Approved on |
Download |
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Guideline on web-based remote sign language interpretation or video remote interpretation (VRI) system
|
2022
|
here
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Application of software-defined cameras in the surveillance industry
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2022
|
here
|
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Conformance test specification for ITU-T F.780.1
|
2022
|
|
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Overview of assistive listening systems
|
2020
|
here
|
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Overview of remote captioning services
|
2019
|
here
|
|
Telecommunications Accessibility Checklist
|
2006
|
here
|
|
