| Exigences techniques et méthodes d'évaluation des niveaux d'intelligence des systèmes de service à la clientèle intelligents |
Le système de service à la clientèle intelligent (ICSS) peut fournir aux utilisateurs des services plus pratiques, plus efficaces et plus stables grâce à l'application de technologies d'intelligence artificielle (IA) telles que la reconnaissance vocale, la synthèse vocale et le traitement du langage naturel. Il est donc intéressant d'améliorer et d'évaluer les niveaux d'intelligence du système de service à la clientèle intelligent. La Recommandation UIT-T F.746.16 définit les exigences et les méthodes permettant d'évaluer l'intelligence des systèmes de service à la clientèle intelligents grâce aux quatre aspects suivants: les fonctions de base, les technologies de base de l'intelligence artificielle, le niveau de maturité du système et l'expérience du service. |
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| Citation: |
https://handle.itu.int/11.1002/1000/15190 |
| Series title: |
F series: Non-telephone telecommunication services
F.700-F.799: Multimedia services |
| Approval date: |
2022-12-14 |
| Provisional name: | F.AI-ILICSS |
| Approval process: | AAP |
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Status: |
In force |
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Maintenance responsibility: |
ITU-T Study Group 21 |
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Further details: |
Patent statement(s)
Development history
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| Ed. |
ITU-T Recommendation |
Status |
Summary |
Table of Contents |
Download |
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1
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F.746.16 (12/2022)
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In force
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here
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here
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here
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ITU-T Supplement
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Title
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Status
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Summary
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Table of contents
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Download
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F Suppl. 1 (11/1988)
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Definitions relating to telegraph, telematic and data transmission services
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In force
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-
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here
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here
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F Suppl. 2 (11/1988)
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Terms and definitions for telex
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In force
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-
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here
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here
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F Suppl. 3 (09/2016)
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Overview of Telecom Finance (Finance2.0)
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In force
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here
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here
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here
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F Suppl. 4 (04/2021)
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Overview of convergence of artificial intelligence and blockchain
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In force
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here
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here
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here
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F Suppl. 5 (07/2026)
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Use cases for communication services of passive sensing equipment based on civilian unmanned aerial vehicles
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In force
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here
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-
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here
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F Suppl. 6 (07/2026)
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Overview of information and communication technology-enabled flying car service platform
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In force
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here
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-
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here
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| Title |
Approved on |
Download |
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Guideline on web-based remote sign language interpretation or video remote interpretation (VRI) system
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2022
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here
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Application of software-defined cameras in the surveillance industry
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2022
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here
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Conformance test specification for ITU-T F.780.1
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2022
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Overview of assistive listening systems
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2020
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here
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Overview of remote captioning services
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2019
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here
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Telecommunications Accessibility Checklist
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2006
|
here
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