Dr. Eva Ibarrola received the Ph.D. degree in Telecommunications Engineering in 2010 from the University of the Basque Country
for her work in the area of user-centric QoS management models. She was honored with the Best Thesis Award in Management, Economy and Telecommunications Regulation from the Telecommunication Engineering Official College in Spain. Prior to joining University of the Basque Country in January 2000, she worked as an expert engineer in the CNSO (National Centre for Supervision and Operations) of Telefónica. She has been cooperating with different standardization bodies and her research interests focus mainly on users’ oriented Quality of Service (QoS) management models and frameworks.