​Carol is a founding partner of Glenbrook. Carol offers clients over 25 years of experience in product, marketing, and strategy development with leading financial services providers in both wholesale and retail financial services.
Carol's practice at Glenbrook focuses on mobile payments, national infrastructures, and emerging technologies for financial services.
Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, in charge of marketing, client online services, and Internet development.
At Visa International, she led a group conducting early work on the use of credit cards online, and a project that pioneered database marketing and related consumer-privacy issues. Carol also founded and managed Visa's European product-development office, where she led a series of electronic-commerce and chip-card projects designed to bring European banks online.
Prior to her career with Visa International, Carol spent twelve years with Citibank, where she managed the development and market introduction of new payments products. Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank.
She is co-author of the book "Payments Systems in the U.S."
Carol has an A.B. from Bryn Mawr College in Psychology, and an M.B.A. from Columbia University in Finance and Marketing.
Carol sits on the Advisory Board of the Institute for Money, Technology and Financial Inclusion (IMTFI) of the University of California, Irvine, and on the Editorial Board of the TSYS n>genuity journal on global payments innovation. Carol was co-inventor of US Patent 5,732,400 and US Patent 7,840,459.
