Women Leading the Digital Future - Shaping Policy Together
International Telecommunication Union, Women Leadership in the Public ICT Sector
Session 486
This session explores how to strengthen women’s leadership in digital policymaking to ensure more inclusive and gender-responsive digital transformation. Despite progress, women remain underrepresented in ICT careers and decision-making roles, limiting the ability of digital policies to fully respond to societal needs and close the gender digital divide.
Organized by ITU and the EU-funded Women Leadership in the Public ICT Sector (WLICT) Action, the session builds on ongoing initiatives promoting women’s participation and leadership, including the ITU Gender Champions and global networks of women in ICT.
Through an interactive dialogue, the session will highlight existing leadership by women across regions, examine barriers such as limited representation and online risks, and explore practical solutions to strengthen participation in digital governance.
Looking ahead to WSIS+20, the session will emphasize the importance of inclusive policymaking, multi-stakeholder collaboration, and concrete actions to accelerate women’s leadership in shaping digital futures.
Ambassador Michele Cervone d'Urso took up the post of Deputy Head of the EU Delegation to the United Nations and other organisations on 16 November 2024. Ambassador Cervone d’Urso is a career EU diplomat from the European External Action Service with 30 years year experience in diplomacy, international cooperation, peace building and developing partnerships.
Ambassador Cervone d’Urso has served in various capacities, including as EU Ambassador for Saudi Arabia, Bahrain, Kuwait, Oman and Qatar from 2016 to 2020; EU Special Envoy and Ambassador for Somalia and been extensively involved on Somalia's political transition from 2012 to 2016 and Ambassador for Yemen between 2008 to 2012 as the first European Union Ambassador to Yemen, where he was significantly engaged in the political settlement in Yemen, having his role recognised with the award of the “unity” medal. He previously held positions at the European Commission on Africa and supporting countries crisis response and recovery and served at the EU Delegation in Namibia.
Immediately before joining the EU Delegation to the UN and other international organisations, he was Head for International Cooperation and Financing Instruments at the European External Action Service leading the team that has the strategic oversight over EU cooperation with partner countries and the response to global challenges. Michele Cervone d’Urso holds an MA (Hons) in Economics and international relations from St Andrews University and a post-graduate Master’s degree in the Economics of the European Union from Exeter University in the United Kingdom.
H.E. Dr. Nallis Kry is currently serving as Secretary of State at the Ministry of Women’s Affairs in Cambodia, where she leads initiatives on women’s economic empowerment and digital transformation. With extensive experience in both government and academia, H.E. Dr. Nallis previously served as Deputy Director General at the Ministry of Industry, Science, Technology and Innovarion, and spent over seven years as Dean and Lecturer at university. Her expertise spans leadership, policy development, and innovation, with a strong focus on advancing women’s participation in economic and technological sect
Hon. Neema Lugangira is a globally recognized leader in digital governance, public policy, and international digital cooperation, with over 20 years of experience advancing inclusive digital transformation across Africa and globally.
She is the Founder and Chair of the African Parliamentary Network on Internet Governance (APNIG), which she established in 2022 to strengthen parliamentary leadership on Internet governance and digital policy across Africa. In 2026, she was reappointed by the United Nations Secretary-General to serve on the Internet Governance Forum (IGF) Multistakeholder Advisory Group (MAG), having previously served on the MAG in 2023 and 2024. She is also the Member of the Governmental Advisor Committee (GAC) of the the Internet Corporation for Assigned Names and Numbers (ICANN).
Neema has played a leading role in shaping global and continental digital governance frameworks. She served as Co-Rapporteur of the Inter-Parliamentary Union (IPU) Resolution on the Impact of Artificial Intelligence on Democracy, Human Rights and the Rule of Law, contributed to the African Union's AI Strategy, UNESCO's Guidelines for the Governance of Digital Platforms, and the Association of African Election Authorities' Guidelines on the Use of Digital Tools and Social Media in Elections in Africa. She also initiated the establishment of a Permanent High-Level Parliamentary Track within the World Summit on the Information Society (WSIS) Forum.
As a Member of Parliament in Tanzania (2020–2025), Neema championed landmark digital governance reforms, including the Data Governance Act, artificial intelligence policy development, online safety, digital inclusion, affordable connectivity, and protections against technology-facilitated gender-based violence in elections. She also mobilized international partnerships that supported Tanzania's digital transformation agenda, including UNICEF Giga's school connectivity initiative.
Neema is the Founder of Omuka Hub, a Tanzanian organization advancing digital inclusion and rural digital skilling, contributing to strengthening digital rights and digital democracy, data governance and AI policy, addressing online safety, rural media, digital economy and access to information. She also serves as Strategic Advisor for Africa at Women Political Leaders (WPL), where among other initiatives, she leads the FemAI Leaders Africa initiative, supporting women leaders across the continent to shape AI, emerging technology, and digital policy.
Melissa Muñoz is the Managing Director of the Center for Public Intelligence (CPI), where she is driving the development of a Public AI Stack for Latin America. She holds a Master of Public Policy (MPP) from the University of Oxford. She previously served as Director of Innovation at OGTIC and Coordinator of the Innovation Cabinet of the Dominican Republic, where she led the creation of the region’s first National Artificial Intelligence Strategy in Central America and the Caribbean, and oversaw the implementation of the National Innovation Policy, managing 22 high-impact projects. With a Master’s degree in GovTech and a background in political science, public administration, and diplomacy, Melissa focuses her work on leveraging technology to transform governance and strengthen institutions. She is also a member of the International Telecommunication Union (ITU) Secretary-General’s Youth Advisory Board, where she advises on global strategies for AI and digital inclusion
Professor Salma Abbasi is an internationally recognised senior executive, entrepreneur, and Professor of Ethical AI with more than 40 years of experience leading multinational organisations across the United States, the Middle East, Africa, and Europe. She has built a distinguished career driving innovation, digital transformation, sustainable development, and organisational growth, while delivering measurable economic and social impact across diverse sectors and geographies.
A pioneering technology leader, Professor Abbasi specialises in ethical artificial intelligence, cyber resilience, digital inclusion, capacity building, and sustainable economic development. She is widely respected for her ability to bridge technology, policy, business, and social impact, ensuring that innovation is implemented responsibly and aligned with human values, ethical principles, and long-term societal wellbeing.
Throughout her career, she has successfully worked with governments, international organisations, academia, industry leaders, and civil society, fostering collaboration among diverse stakeholders to address complex global challenges. Her leadership has consistently enabled organisations and communities to strengthen resilience, improve service delivery, expand opportunities, and achieve sustainable growth.
Passionate about empowering women, young people, and underserved communities, Professor Abbasi champions the responsible use of emerging technologies to advance education, entrepreneurship, economic participation, and human development. She is a sought-after speaker, advisor, and thought leader whose work continues to shape international discussions on ethical AI, digital governance, cyber resilience, and sustainable development in an increasingly interconnected world.
Since February 2025, Sylvia Poll is the Senior Gender and Youth Advisor to the ITU Secretary General and the Head of the Gender and Youth Office in the General Secretariat of the International Telecommunication Union (ITU).
From 2020 to 2024, Sylvia Poll was the Head of the Digital Society Division in the Telecommunication Development Bureau of the ITU. This Division focused on digital inclusion, and digital innovation ecosystems. Before that, she was the Head of the ITU Project Support Division for five years.
Sylvia Poll was the Deputy Permanent Representative of the Permanent Mission of Costa Rica to the United Nations Office in Geneva and other International Organizations in Switzerland from 2010 to 2014, where she was the main focal point for Costa Rica, on sport for development and peace, as well as ITU, WIPO, WHO and IOM. Prior to this position, she was the Latin America Regional Manager of Executive Programs at the INCAE Business School and a manager at a Costa Rican telecommunications company.
Ms. Poll was also an accomplished elite swimmer. She represented Costa Rica in two Olympic Games, Seoul, Korea 1988 and Barcelona, Spain, 1992. She won a silver medal, the first Olympic medal ever at that time, for Costa Rica and Central America, in addition to winning over 600 medals at national, regional and world swimming competitions. She was chosen as the Best Athlete in Latin America two years in a row, in 1988 and 1989.
Since 2010 she is a Member of the international organization “Peace and Sport”, as one of their “Champions of Peace”, a special Sport Ambassador, to help build sustainable peace through sport. She has also written on sport in different media outlets and worked as an expert swimming commentator during the broadcasting of the Olympic Games 2016, 2020 and 2024. Ms. Poll holds a Master in Business Administration (MBA) and an Executive Master in International Negotiations and Policy Making.
Kathleen Ziemann is an expert in digital development policy and AI governance at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ). She works to ensure that artificial intelligence and digital technologies are used fairly, inclusively, and accessibly around the world, with a particular focus on countries in the Global South. Currently, she co-leads the GIZ Global Programme for Digital Transformation, financed by the German Ministry for Economic Cooperation
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C1. The role of governments and all stakeholders in the promotion of ICTs for development
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C3. Access to information and knowledge
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C4. Capacity building
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C6. Enabling environment
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C10. Ethical dimensions of the Information Society
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C11. International and regional cooperation
Promotes multi-stakeholder collaboration (C1), access and participation (C3), capacity building and leadership (C4), and enabling gender-responsive policy environments (C6). It contributes to ethical digital spaces (C10), and international cooperation (C11).
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Goal 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
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Goal 5: Achieve gender equality and empower all women and girls
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Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
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Goal 10: Reduce inequality within and among countries
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Goal 17: Revitalize the global partnership for sustainable development
Advances gender equality (SDG 5), digital skills and education (SDG 4), economic opportunities (SDG 8), innovation (SDG 9), reduced inequalities (SDG 10), and partnerships (SDG 17).
- Objective 1: Close all digital divides and accelerate progress across the Sustainable Development Goals
- Objective 2: Expand inclusion in and benefits from the digital economy for all
- Objective 3: Foster an inclusive, open, safe and secure digital space that respects, protects and promotes human rights