Agenda

In the rapidly advancing digital age, Artificial Intelligence (AI) has become a key driver in reshaping e-services and pushing the boundaries of our journey toward a digital society. Among various ICT applications, e-government, which provides digital services offered by governments, has significantly influenced people's daily lives. AI presents substantial opportunities to transform the delivery of public services and improve governance. By addressing challenges and ensuring ethical AI implementation, governments can fully leverage this technology to deliver efficient and inclusive governance, thereby enhancing the socio-economic conditions of their countries. The transition to AI-powered e-governance is already underway, and its positive impact on information and knowledge societies is expected to be transformative.

This workshop will explore conceptual models, success stories, ongoing challenges, and emerging opportunities related to intelligent e-services in general and e-government ecosystems in particular, with a focus on the effective integration of ecosystems and the measurement and evaluation of services. The discussions will feature policymakers from governments and international organizations, along with academics and experts from the e-services industry. Panelists will first outline the structure of the government digital ecosystem and the role of AI within it, showcasing their implemented projects and notable achievements. They will then highlight future development priorities, alongside national and global opportunities and challenges.