AI, Digitalisation and the Transformation of Jobs: Ensuring Decent Work
International Labour Organisation
Session 296
Tuesday, 7 July 2026
∼
11:00–11:45 (UTC+02:00)
Physical (on-site) and Virtual (remote) participation
Room H1, ITU Montbrillant Building
Interactive Action Line Facilitation Meeting
Action Line C7 E-employment
In this WSIS session, organised by the ILO under Action Line C7 (e‑employment), ILO and ITU experts will analyse the differentiated effects of AI and digitalisation on work.
Artificial intelligence (AI) and digital technologies are reshaping labour markets at unprecedented speed. Their impact varies significantly across countries, sectors, occupations, and demographic groups, creating new opportunities for productivity, innovation, and job creation, while also generating risks such as job displacement, task reshaping, skills obsolescence, and greater inequalities.
The discussion will be guided by the following questions:
- How are AI and digitalisation changing the organisation of work and reshaping tasks across different occupations and sectors?
- Are new technologies creating new job opportunities and transforming existing roles, including in platforms, the new AI‑related professions and digitally enabled services?
- Beyond platform work, how is the use of automated systems for hiring, performance tracking, task assignment, and termination (the "boss as an algorithm") spreading into traditional workplaces?
- Which vulnerable groups face the highest risks of displacement or deterioration in job quality (e.g., low‑skilled workers, youth, women, workers in informal economies, older workers).
- How do we protect workers in the Global South who provide the basic foundational data for AI systems? Seeing as they often work in precarious, low-paid, and conditions where they face health and psycho-social risks.
- What are the policy responses to ensure inclusive and decent work, including skills development, social protection adaptation, ensuring transparency and accountability in algorithmic management in workplaces?
- What initiatives are being taken at the ILO and in ITU to address some of the challenges of digitalisation and AI? How can some of the existing International Labour Standards and other instruments address some of the challenges, and what are some of the emerging gaps for regulation?
- How are new technologies changing policy making in the labour market, in particular in employment and formalization policies?
Objectives of the session:
- Highlight the path the WSIS Action Line C7 on E-employment is taking
- Present evidence on how AI and digitalisation are transforming work differently across different types of jobs and regions.
- Discuss key risks and opportunities for employment quantity, quality, and equality.
- Highlight ILO and ITU action.
- Highlight emerging country strategies and labour market policies that support inclusive digital transitions.
Panellists
Ms. Maria Prieto Berhouet
Senior Employment Specialist
ILO
Moderator
Ms. Uma Rani Amara
Senior Economist
ILO
Mr. Juan Chacaltana
Senior Employment Specialist
ILO
Mr. Sher Verick
Coordinator of Digitalization and AI
ILO
Ms. Praachi Kumar
Associate Capacity Development Officer
ITU
Topics
Artificial Intelligence
Digital Economy
Digital Inclusion
Digital Skills
Digital Transformation
Human Rights
WSIS Action Lines
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C4. Capacity building
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C7. ICT applications: benefits in all aspects of life — E-employment
Sustainable Development Goals
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Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
GDC Objectives
- Objective 1: Close all digital divides and accelerate progress across the Sustainable Development Goals
- Objective 2: Expand inclusion in and benefits from the digital economy for all
- Objective 3: Foster an inclusive, open, safe and secure digital space that respects, protects and promotes human rights
- Objective 4: Advance responsible, equitable and interoperable data governance approaches
- Objective 5: Enhance international governance of artificial intelligence for the benefit of humanity