AI, Digitalisation and the Transformation of Jobs: Ensuring Decent Work


International Labour Organisation

Session 296

Tuesday, 7 July 2026 11:00–11:45 (UTC+02:00) Physical (on-site) and Virtual (remote) participation Room H1, ITU Montbrillant Building Interactive Action Line Facilitation Meeting
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Physical (on-site) and Virtual (remote) participation


Action Line C7 E-employment

In this WSIS session, organised by the ILO under Action Line C7 (e‑employment), ILO and ITU experts will analyse the differentiated effects of AI and digitalisation on work. 

Artificial intelligence (AI) and digital technologies are reshaping labour markets at unprecedented speed. Their impact varies significantly across countries, sectors, occupations, and demographic groups, creating new opportunities for productivity, innovation, and job creation, while also generating risks such as job displacement, task reshaping, skills obsolescence, and greater inequalities.

The discussion will be guided by the following questions:

  • How are AI and digitalisation changing the organisation of work and reshaping tasks across different occupations and sectors?
  • Are new technologies creating new job opportunities and transforming existing roles, including in platforms, the new AI‑related professions and digitally enabled services?
  • Beyond platform work, how is the use of automated systems for hiring, performance tracking, task assignment, and termination (the "boss as an algorithm") spreading into traditional workplaces?
  • Which vulnerable groups face the highest risks of displacement or deterioration in job quality (e.g., low‑skilled workers, youth, women, workers in informal economies, older workers).
  • How do we protect workers in the Global South who provide the basic foundational data for AI systems? Seeing as they often work in precarious, low-paid, and conditions where they face health and psycho-social risks.
  • What are the policy responses to ensure inclusive and decent work, including skills development, social protection adaptation, ensuring transparency and accountability in algorithmic management in workplaces?
  • What initiatives are being taken at the ILO and in ITU to address some of the challenges of digitalisation and AI? How can some of the existing International Labour Standards and other instruments address some of the challenges, and what are some of the emerging gaps for regulation?
  • How are new technologies changing policy making in the labour market, in particular in employment and formalization policies?

 Objectives of the session:

  • Highlight the path the WSIS Action Line C7 on E-employment is taking
  • Present evidence on how AI and digitalisation are transforming work differently across different types of jobs and regions.
  • Discuss key risks and opportunities for employment quantity, quality, and equality.
  • Highlight ILO and ITU action.
  • Highlight emerging country strategies and labour market policies that support inclusive digital transitions. 
Panellists
Ms. Maria Prieto Berhouet
Ms. Maria Prieto Berhouet Senior Employment Specialist ILO Moderator

Maria is a Senior Employment Specialist in the ILO’s EMPLOYMENT Department. She is the coordinator of WSIS Action Line C7 on e-employment. In her current position, she leads, among other things, the work on digitalisation in the context of employment policies. Negotiations through social dialogue is a crucial dimension of her work. 

Previously, Maria worked as a Specialist in the ILO’s Future of Work Initiative, where she provided technical support to the Global Commission on the Future of Work and to the work of the ILO on the subject. Maria has more than twenty years of professional experience in the United Nations in positions that included thematic areas such as youth employment, digitalisation, local economic and social development, public-private partnerships for urban environment, small and micro enterprises, informal economy, and infrastructure development. 


Ms. Uma Rani
Ms. Uma Rani Amara Senior Economist ILO

Uma Rani is Senior Economist at the Research Department of the International Labour Office. She has been working on digital transformations in the world of work for close to a decade, wherein she tries to explore how labour and social institutions could be strengthened to address economic and social inequality. She works in the area of algorithmic management practices in traditional workplaces, AI supply chins and platform work. She coordinated the major flagship report of the ILO on "World Employment and Social Outlook 2021: The role of digital labour platforms in transforming the world of work” and is currently co-editing a book on "From Taylorism to algorithmic management: A multi-sector analysis of technology, control and worker experiences”.


Mr. Juan Chacaltana
Mr. Juan Chacaltana Senior Employment Specialist ILO

Juan Chacaltana is a Senior Employment Specialist at the ILO in Geneva. He previously worked as Regional Economist with the ILO Regional Office for Latin America and the Caribbean and as Employment Specialist with the ILO Office for the Andean Countries. He also was the head of the ILO Formalization Programme for Latin America and the Caribbean as well as Head of the Interagency United Nations MDG Programme on Youth, Employment and Migration. He holds a PhD in Economics from the Catholic University of Peru and a Master of Science in Economics from Texas A&M University in the United States.


Mr. Sher Verick
Mr. Sher Verick Coordinator of Digitalization and AI ILO

Sher Singh Verick is Coordinator of Digitalization and AI at the ILO. Prior to this role, he has held various positions in the ILO, including as manager of the employment programme at the International Training Centre of the ILO and deputy director of the ILO Decent Work Team for South Asia and Country Office for India. He has also worked for the UN Economic Commission for Africa and various research institutions in Europe and Australia. He holds a master’s degree in development economics from the Australian National University and a doctorate in economics from the University of Bonn. Since December 2004, he has been a Research Fellow of the Institute for Labor Economics (IZA). He has published in a range of journals and has authored or edited a number of volumes, including the Transformation of Women at Work in Asia: An Unfinished Development Agenda. 


Ms. Praachi Kumar
Ms. Praachi Kumar Associate Capacity Development Officer ITU

Praachi Kumar serves as the Associate Capacity Development Officer at the International Telecommunication Union, where she supports capacity and digital skills development. She coordinates the ITU Academy platform, the gateway to ITU’s capacity development activities which trains over 115,000 ICT professionals across topics related to digital development and digital transformation. Praachi is a development economist. In her PhD she investigates the impact of new technology on development outcomes related to gender inequality, discrimination, and inclusion. Prior to her role at ITU, Praachi worked with UNU-MERIT, United Nations University as a postdoctoral researcher on digital inclusion and capacity development. Her commitment to development and technology is anchored in more than a decade of experience spanning economic research and programmes.


Topics
Artificial Intelligence Digital Economy Digital Inclusion Digital Skills Digital Transformation Human Rights
WSIS Action Lines
  • AL C4 logo C4. Capacity building
  • AL C7 E–EMP logo C7. ICT applications: benefits in all aspects of life — E-employment
Sustainable Development Goals
  • Goal 8 logo Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
GDC Objectives
  • Objective 1: Close all digital divides and accelerate progress across the Sustainable Development Goals
  • Objective 2: Expand inclusion in and benefits from the digital economy for all
  • Objective 3: Foster an inclusive, open, safe and secure digital space that respects, protects and promotes human rights
  • Objective 4: Advance responsible, equitable and interoperable data governance approaches
  • Objective 5: Enhance international governance of artificial intelligence for the benefit of humanity