Agenda

The session supports Action Line C1 by emphasizing the shared role of governments, public institutions, private-sector organizations, development partners, technology providers, professional communities and employees in shaping responsible and effective digital transformation.

It is linked to C3 through its focus on improving how institutions generate, govern, access, share and use information and knowledge. Reliable information flows, clear ownership and effective data governance are essential foundations for digital transformation and artificial intelligence.

The session contributes to C4 by promoting institutional capacity building across leadership, governance, process management, digital skills, risk management, data practices and change readiness. It recognizes that institutions require both technical capability and organizational capability to achieve sustainable transformation.

It supports C5 through its emphasis on building confidence, security and trust in the use of digital technologies. This includes risk assessment, internal controls, cybersecurity awareness, accountability, transparency, auditability and human oversight of digital and AI-enabled decisions.

The session is aligned with C6 because digital transformation requires an enabling institutional environment supported by clear governance structures, policies, legislation, decision rights, process ownership, accountability mechanisms and coordinated leadership.

The session is closely connected to C7, as business process re-engineering and institutional readiness provide enabling foundations for ICT applications across multiple sectors.

In e-government, institutional re-engineering can improve public-service delivery, transparency, accountability and coordination across government entities. In e-business, it can streamline operations, strengthen customer and supplier processes and support responsible use of digital platforms and AI.

In e-learning, it can support the redesign of learning delivery, institutional administration, skills development and access to knowledge. In e-health, it can improve patient journeys, healthcare workflows, data governance, service coordination and digital-health implementation.

In e-employment, institutional re-engineering can support workforce planning, job redesign, digital skills and responsible transitions toward AI-enabled work. In e-environment, it can strengthen data flows, monitoring processes, decision-making and coordination related to environmental management and sustainability.

In e-agriculture, the framework can help institutions redesign service-delivery processes, data use, stakeholder coordination and decision-support mechanisms before introducing digital agriculture and AI-enabled solutions. In e-science, it can support research governance, data sharing, collaboration, knowledge management and responsible use of emerging technologies.

The session does not seek to examine each C7 sector in technical detail. Instead, it presents a transferable institutional re-engineering approach that can be adapted across these application domains.

The session supports C10 by addressing the ethical dimensions of digital transformation and artificial intelligence, including fairness, transparency, accountability, human oversight, responsible data use and the potential impact of technology on employees, citizens and service users.

Finally, it contributes to C11 by encouraging international and regional cooperation, exchange of practical experience and collaboration among governments, international organizations, development institutions, private-sector organizations and professional networks.