Page 716 - AI for Good Innovate for Impact

AI for Good Innovate for Impact

Use Case - 9: Smart Housing Experience

Organization: Mohammed Bin Rashid for Housing Establishment
Country: United Arab Emirates

Contact Person(s):

Primary contact: Aseel Ayoub , Email: aayoub@ mbrhe .ae
Secondary contact: Fatma Al ustad, Email: falustad@ mbrhe .ae

1 Use case Summary Table

Category Smart home/cities

Problem Accessing government housing services in Dubai used to be a long, compli-
Addressed cated, and disconnected process. Customers often waited up to 7 years to
complete their housing journey—from applying for a land grant to receiving their
home. The system was burdened by manual approvals, duplicate paperwork,
and poor coordination between key entities like banks, Dubai Municipality, and
utility providers. This not only caused delays and confusion for citizens, but also
increased operational costs and pressure on government employees. The lack
of real-time data sharing and digital integration made it difficult to serve people
efficiently or prioritize urgent social cases.

Key Aspects of 1. AI-Powered Eligibility Engine
Solution Utilizes artificial intelligence to instantly evaluate customer applications, detect
social urgency, and assign priority levels—reducing manual review time from
months to seconds.
2. End-to-End Service Automation
Full digitization of the housing journey—from document submission to
completion letter—reducing service time from 84 months to 32 months.
3. Seamless API Integration with Government & Banking Entities
Real-time data exchange with Dubai Land Department, DEWA, Dubai Munic-
ipality, and Emirates Islamic Bank for instant approvals and status updates.
4. Pre-Approved Smart Housing Designs
A library of digitally approved architectural plans speeds up engineering
approvals, reducing design approval time by 85% and saving over AED 29
million in costs.
5. Customer-Centric Digital Dashboard
An integrated platform where customers can track their application progress,
receive alerts, and communicate with service agents—enhancing transparency
and satisfaction.
6. Document Digitalization & AI-Powered Pipeline
The service pipeline includes digital document ingestion, automated evaluation
through AI models, and real-time interface modules with citizens via dashboard
and notifications.

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